Club Manager

Paycom - ATS; Colorado; On-site; USD 42,000 - 66,000; Full time

Job summary

Paycom - ATS is seeking a Gym Operations Supervisor to oversee daily gym operations and ensure a positive member experience in a fast-paced environment. You will recruit, hire, train, schedule and supervise staff, provide excellent customer service, and manage front desk tasks.

You will also handle payroll processing, marketing coordination, expenditures, deposits, and backup support as needed to maintain smooth operations and a welcoming club atmosphere.

Qualifications

• High school diploma required.
• Prior supervisory experience required.
• Strong customer service skills.
• Excellent communication, organizational and leadership abilities.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member service and ensure a great customer experience.
• Front desk duties and member tours.
• Open/close gym operations promptly.
• Oversee cleanliness and gym appearance.
• Process weekly employee payroll.
• Manage marketing efforts and staff awareness of campaigns.
• Authorize expenditures and perform daily bank deposits.
• Prepare new hire forms and coordinate with regional manager.
• Provide backup support when staff are out due to illness.

Skills

Customer service

Supervisory experience

Leadership

Communication

Organizational skills

Basic computer proficiency

Front desk operations

Education

High school diploma

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time