Club Manager

Planet Fitness - Baseline Fitness; Eagan (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Eagan, MN seeks an Operations Manager to oversee gym operations, lead the front-desk team, recruit and train staff, and ensure a consistently welcoming member experience.

Responsibilities include scheduling and supervising staff, processing weekly payroll, supporting marketing efforts, opening/closing the club, maintaining cleanliness and appearance, and resolving member service issues with diplomacy and clear communication.

Qualifications

• High school diploma or equivalent is required.
• Previous supervisory experience in a retail or fitness setting is preferred.
• Strong customer service skills and the ability to communicate clearly with staff and members.
• Demonstrated leadership and organizational abilities.

Responsibilities

• Recruit, hire, train, schedule and supervise gym staff.
• Ensure a positive member experience through excellent front desk service.
• Open and close the gym and oversee cleanliness and appearance.
• Process weekly payroll and assist with marketing initiatives.
• Address member service issues promptly and diplomatically.

Skills

Staff supervision

Customer service

Communication

Leadership

Scheduling

Education

High school diploma

Tools

POS software

MS Office

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time