Club Manager

Planet Fitness - Baseline Fitness; White Bear Lake (MN); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Planet Fitness - Baseline Fitness is seeking a hands-on Gym Operations Controller to oversee daily club operations and ensure a positive member experience. You will recruit, train, and supervise staff, manage front desk tasks, and support marketing efforts to attract and retain members.

Key duties include opening/closing the gym, payroll processing, and maintaining cleanliness and appearance. This role requires strong customer service, leadership, and problem-solving abilities in a fast-paced

Qualifications

• Strong customer service mindset with the ability to engage members and resolve issues.
• Proven leadership and staff supervision experience.
• Clear communication and organizational skills.
• Ability to handle multiple tasks at front desk and in operational duties.

Responsabilités

• Recruit, hire, train, schedule and supervise staff.
• Oversee front desk operations and member tours.
• Manage weekly payroll and deposits; monitor marketing communications.
• Ensure gym opening/closing, cleanliness and appearance.

Connaissances

Customer service

Leadership

Communication

Problem solving

Formation

High school diploma

Description du poste

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time