Club Manager

Planet Fitness - Baseline Fitness; Austin (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Minnesota is seeking a hands-on Gym Operations Supervisor responsible for overseeing daily operations, ensuring a positive member experience and a financially successful club. You will recruit and manage staff, train the team, and coordinate front desk activities to deliver outstanding service.

You will open and close the gym, maintain cleanliness, process payroll, contribute to marketing efforts, and handle expenditures.

Qualifications

• Customer service excellence with a focus on member satisfaction.
• Ability to supervise and develop staff.
• Strong communication and leadership skills.
• Basic computer skills and familiarity with scheduling.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Ensure exceptional member service and front desk operations.
• Give gym tours to potential members and answer questions.
• Open and close the gym and maintain cleanliness.
• Oversee payroll processing and weekly expenditures.
• Support marketing efforts and communicate promotions.
• Prepare new hire forms and coordinate with regional managers.
• Provide backup support for staff absences.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Leadership

Organizational Skills

Education

High school diploma

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time