Club Manager

Planet Fitness - Baseline Fitness; Stillwater (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Stillwater, MN is seeking a gym operations supervisor responsible for overseeing daily operations, ensuring a positive member experience, and contributing to the club’s financial success. You will lead front desk tasks, greet potential members with tours, resolve service issues, ensure timely opening and closing, and maintain cleanliness.

The role also includes payroll processing and supporting marketing efforts.

Qualifications

• Supervisory experience required.
• Strong customer service skills.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Ensure staff delivers excellent member service at all times.
• Front desk tasks and member greetings; provide gym tours.
• Address member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and gym appearance daily.
• Process weekly employee payroll.
• Manage marketing efforts and ensure staff are trained on campaigns.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms and send to regional manager.
• Provide backup support for ill employees.

Skills

Supervisory experience

Customer service

Communication

Leadership

Computer skills

Education

High school diploma

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time