Club Manager

Planet Fitness - Baseline Fitness; Cottage Grove (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Cottage Grove, MN seeks an attentive gym operations supervisor to uphold member experience and drive a financially successful club. You will recruit, train, and oversee staff, manage front desk duties and tours, and ensure clean, welcoming facilities.

The role involves payroll processing, daily deposits, and supporting marketing campaigns. Strong leadership and communication are required to deliver top-notch service every shift.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Physical ability to lift up to 50 lbs and stand/walk most of the shift.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member service to ensure a great customer experience.
• Handle front desk tasks, greet members, and provide gym tours.
• Facilitate member service issues and questions.
• Ensure opening and closing of the gym.
• Oversee cleanliness and appearance of the gym.
• Process weekly employee payroll.
• Assist in marketing efforts and communicate campaigns to staff.
• Authorize expenditures and make daily bank deposits.

Skills

Customer service

Communication

Leadership

Organizational skills

Staff supervision

Staff scheduling

Empathy

Education

High school diploma

Tools

Basic computer proficiency

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time