Club Leader - Elevate Member Experience & Team Growth

Planet Fitness-United Fitness Partners; Norman (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

Planet Fitness is seeking a Club Manager in Norman, OK. You will oversee daily club operations, ensure a premier member experience, and manage a high-energy team in a Judgement Free Zone. You will drive member engagement, uphold core Planet Fitness values, and collaborate with district leadership to achieve regional goals.

The role requires 18+, a high school diploma, and strong customer service/leadership skills. Expect a dynamic environment focused on growth, training, and community impact.

Qualifications

• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in retail or fitness environments.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Grow, develop, and build a winning team by utilizing best practices in hiring, training, coaching and performance management.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Develop a plan to drive EFT and membership growth through maximizing KPI’s in your club.
• Provide timely, professional responses to member service submissions and ensure proper opening/closing procedures.
• Be accountable for your team’s knowledge of marketing promotions, corporate initiatives, or new policies.

Skills

Customer service

Team leadership

Self-starter

Organized

Education

High School Diploma/GED

Job description

Planet Fitness is seeking a Club Manager in Norman, OK. You will oversee daily club operations, ensure a premier member experience, and manage a high-energy team in a Judgement Free Zone. You will drive member engagement, uphold core Planet Fitness values, and collaborate with district leadership to achieve regional goals.

The role requires 18+, a high school diploma, and strong customer service/leadership skills. Expect a dynamic environment focused on growth, training, and community impact.