Club Growth & Member Experience Manager

Afbluestar; Rochester (MN); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Afbluestar in Rochester, MN seeks a Club Operations Manager to drive daily revenue through memberships, personal training, and merchandise sales. You will coach staff, monitor KPIs, and ensure exceptional member experiences.

You'll lead marketing initiatives, review sales processes, and maintain club operations, inventories, and financials while fostering a positive community culture. This role requires strong leadership, organization, and communication to align the team with corporate goals and

Formación

• High school diploma or equivalent required.
• Personal Training Certification is a plus.
• 1–3 years of Sales experience preferred.
• CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

Responsabilidades

• Drive membership, training, and merchandise sales.
• Drive sales by reviewing the daily sales process with club managers.
• Execute marketing campaigns as set forth by the Marketing Director, including community outreach and involvement.
• Post on club’s social media accounts to enhance engagement, community, and culture.
• Focus on member experience, including proper follow-up to members, and prospects.
• Actively review and ensure follow up on delinquencies occurs. Collect on delinquent member accounts as necessary.
• Qualify, inform, inspire, and convert prospects to club members.
• Clean and maintain the club and equipment.
• Perform weekly bank deposits, till counts, and inventory counts.
• Help prevent cancellations and cancel or freeze memberships as necessary.
• Auditing Personal Training and Client tracking.
• Review and approve time off requests and timecards on a weekly basis.
• Review and analyze club reports to improve strategies and identify trends.
• Responsible for growing and sustaining a Personal Training department which may include training sessions as needed.
• Attend regular weekly/monthly meetings and training opportunities.
• Responsible for reviewing and maintaining KPIs for your club.
• Support the development of your team by leading meetings, setting goals, and completing performance evaluations.
• Partner with the Lead Manager or Regional Manager to ensure club success, whichever applies to your club.

Conocimientos

Leadership

Communication

Organization

Multitasking

Sales

Educación

High school diploma or equivalent

Personal Training Certification

CPR, First Aid and AED certified

Herramientas

MS Office

Descripción del empleo

Afbluestar in Rochester, MN seeks a Club Operations Manager to drive daily revenue through memberships, personal training, and merchandise sales. You will coach staff, monitor KPIs, and ensure exceptional member experiences.

You'll lead marketing initiatives, review sales processes, and maintain club operations, inventories, and financials while fostering a positive community culture. This role requires strong leadership, organization, and communication to align the team with corporate goals and