Club General Manager: Guest Experience & Growth

Highgate; New York; On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer"s

Paid holidays

Paid vacation

Paid sick leave (provided in accord. w

EAP

Tuition reimbursement

Paid jury duty leave

Job summary

Highgate Hotels is seeking a General Manager for The Harmonie Club in Manhattan. You will oversee profitability, guest and member satisfaction, and adherence to corporate standards while coordinating with department heads to maintain service excellence.

Responsibilities include daily operational oversight, weekly training, financial reporting, budgeting, and staff development. The role emphasizes leadership, compliance, and driving membership growth in a landmark club setting.

Qualifications

• 6+ years progressive hotel management experience or 4-year degree with 4–5 years related experience.
• Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently.
• Strong interpersonal and communication skills with staff and guests.

Responsibilities

• Tour operating departments daily and adjust as needed with department heads.
• Lead weekly staff meetings and training sessions.
• Meet financial reporting requirements per Board and Highgate standards.
• Produce monthly revenue and expense forecasts and drive profitability.
• Hire, develop, and coach managers toward advancement according to SOPs.
• Ensure compliance with all licenses, permits, and safety procedures.

Skills

Leadership

Budgeting

Operations management

Customer service

Multitasking

Education

4-year college degree

Job description

Highgate Hotels is seeking a General Manager for The Harmonie Club in Manhattan. You will oversee profitability, guest and member satisfaction, and adherence to corporate standards while coordinating with department heads to maintain service excellence.

Responsibilities include daily operational oversight, weekly training, financial reporting, budgeting, and staff development. The role emphasizes leadership, compliance, and driving membership growth in a landmark club setting.