Club General Manager - Growth, Retention & Service Leader

GMC; Olathe (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(K)

401(K) Employer matching

Employee discounts

Job summary

GMC in the United States operates a premiere upscale health club seeking a hospitality-driven General Manager. The role oversees all sales operations and staff, ensuring superior customer service while driving financial growth of the club.

You will lead the Health Club's Sales Leadership and Fitness Advisor teams and support all departments to achieve membership goals. The position emphasizes member retention, satisfaction, and cross-department collaboration to deliver outstanding service and

Qualifications

• Leadership and staff oversight across multi-department club operations.
• Strong sales focus with ability to drive memberships and revenue.
• Exceptional customer service and member satisfaction skills.
• Experience hiring, training and evaluating staff.

Responsibilities

• Lead and oversee all sales operations across the club.
• Drive member retention and satisfaction scores across departments.
• Hire, train, and assign work; evaluate performance and recognize staff.
• Collaborate with Sales Leadership and Fitness Advisors to meet goals.
• Ensure cleanliness, safety and compliance with club standards.
• Communicate daily with regional leaders on club performance.

Skills

Leadership

Sales

Customer service

Staff training

Job description

GMC in the United States operates a premiere upscale health club seeking a hospitality-driven General Manager. The role oversees all sales operations and staff, ensuring superior customer service while driving financial growth of the club.

You will lead the Health Club's Sales Leadership and Fitness Advisor teams and support all departments to achieve membership goals. The position emphasizes member retention, satisfaction, and cross-department collaboration to deliver outstanding service and