Club Front Desk Host & Guest Concierge

Invited Clubs; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short-term and long-term disability

401(k) retirement plan

Generous paid time off

Job summary

Invited Clubs in Austin, TX is seeking a Front Desk Staff member to deliver exceptional guest services and support daily club operations. You will greet members and guests, answer questions, assist with reservations, and process check-ins and payments with a warm, professional demeanor.

The role emphasizes accuracy, friendliness, and the ability to manage multiple tasks in a fast-paced club environment while upholding club policies and safety guidelines. Weekend availability required.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Greet members and guests with a warm, professional demeanor upon arrival and departure.
• Handle inquiries and provide information about club amenities, services, and events.
• Assist with special requests, ensuring a positive experience for all members and guests.
• Manage the check-in and check-out process for members and guests efficiently.
• Verify membership status, collect fees, and issue access cards or keys as needed.
• Maintain accurate records of member and guest visits.
• Monitor and ensure that the front desk area and lobby are clean, organized, and well-maintained.
• Report any maintenance or safety issues to the appropriate personnel.
• Ensure that all club policies and procedures are followed by members and guests.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Process payments and handle cash or credit transactions accurately.

Skills

Customer service

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Reservation systems

Office equipment

Job description

Invited Clubs in Austin, TX is seeking a Front Desk Staff member to deliver exceptional guest services and support daily club operations. You will greet members and guests, answer questions, assist with reservations, and process check-ins and payments with a warm, professional demeanor.

The role emphasizes accuracy, friendliness, and the ability to manage multiple tasks in a fast-paced club environment while upholding club policies and safety guidelines. Weekend availability required.