Club Director

exhale Spa; Boston (MA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Anthem medical, dental and vision

Company-paid life and AD&D insurance

Paid time off

Job summary

exhale Spa in Boston is seeking a Club Director to drive hospitality, experiences, and community in a premium environment. You will lead a multidisciplinary team and own the location's revenue across memberships, spa, retail, and recovery, while shaping guest experiences on the floor every day.

You bring a background in hospitality, events, and community-building, with the ability to partner with local businesses and elevate the brand in the market.

Qualifications

• Experience in hospitality leadership roles.
• Ability to design and execute events and activations.
• Strong community-building mindset and partnerships.

Responsibilities

• Set the tone for hospitality across the location and ensure guests feel known and cared for.
• Conceive and execute events, pop-ups, and activations to bring in new members.
• Build the brand presence in the Boston market and pursue partnerships.
• Lead, develop, and hold accountable a full team across fitness, spa, sales, and front desk.
• Own the location's total revenue across memberships, spa, retail, and recovery.
• Run tight operations, budgets, scheduling, staffing, and facility standards.

Skills

Hospitality leadership

Event planning

Community building

Sales/revenue ownership

Team leadership

Floor presence

Job description

The Club Director runs the location. The team, the experience, the revenue, and the reputation of the brand in your market all live in this seat. But the operators who thrive here are the ones who think like a host first. You care about how the place feels, how every member and guest is received, and how every detail holds to standard.

You are part operator, part event planner, part community builder. You see opportunity in the market around you, you create moments that bring the right people through the door, and you build a location people genuinely want to be part of. You lead a full team, including a Sales Director and a Fitness Director, and you think bigger than any one department.

What You’ll Do

• Set the tone for hospitality across the entire location so every member and guest feels known, cared for, and glad they came
• Conceive and execute events, pop-ups, and activations that bring new people in and deepen relationships with members
• Build the brand’s presence in the Boston market and pursue partnerships with aligned local businesses
• Lead, develop, and hold accountable a full team across fitness, spa, sales, and front desk
• Own the location’s total revenue across memberships, spa, retail, and recovery
• Run tight operations, budgets, scheduling, staffing, and facility standards that never slip
• Be the face of the location, present on the floor, visible in the community, setting the example every day

Who You Are

• You come from hospitality. Hotels, restaurants, clubs, spas, or premium service, and you know what it takes to make people feel genuinely cared for
• You think like an event planner. You know how to create experiences that bring people together and grow a community
• You are creative and community-minded, and you see opportunity in the market that others miss
• You are a proven operator who can lead a multidisciplinary team without letting anything fall through the cracks
• You are comfortable across both fitness and spa environments. Spa fluency is a real advantage
• You are commercially sharp and understand the numbers that drive a location
• You lead from the floor, not from behind a desk

Why This Seat

exhale is the only place where a world-class spa, boutique fitness, and recovery live under one roof. That is not a perk, that is the product. As Club Director, you are not managing a gym. You are building a community around an experience nobody else in your market can offer. If you love hospitality, love bringing people together, and want to run something you can be proud of, this is the seat.

Compensation and Benefits

• Annual performance-based incentive opportunity of $20,000 to $30,000
• Target total cash compensation of $110,000 to $120,000
• Anthem medical, dental, and vision insurance
• Company-paid life and AD&D insurance
• Paid time off

The Details

• Full-time, on-site at Boston Battery Wharf
• Availability required on nights, weekends, and holidays as business demands