Head of Concierge

Gevity; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Leadership mentorship

Clear growth path into senior management

Core company membership

Competitive compensation

Job summary

A growing hospitality organization in Austin is seeking a Head of Concierge to lead the front-of-house team and set the tone for member experience. The role emphasizes accountability, hospitality standards, and active leadership on the floor. Candidates should have over five years of experience in high-volume service environments and a strong commitment to team development. This full-time position offers a competitive salary and a clear growth path into senior management.

Qualifications

• 5+ years of experience in hospitality leadership or multi-unit service management.
• Experience leading teams in high-volume environments.
• Leads from the floor, not from the office.
• Confident decision-maker under pressure.
• Calm, grounded presence who elevates the room.
• Natural standard-setter who doesn’t tolerate chaos or excuses.
• Motivated by building something meaningful, not just clocking in.

Responsibilities

• Serve as the primary leader for the concierge and front-of-house team.
• Set and protect hospitality standards at all times.
• Lead daily floor presence and execution.
• Coach and develop team members for growth.
• Address performance issues swiftly.
• Protect the culture through accountability and example.
• Oversee scheduling, shift coverage, and floor flow.
• Ensure flawless opening and closing procedures.
• Maintain consistency across service, cleanliness, and member experience.
• Troubleshoot in real time and solve before problems escalated.
• Partner directly with the Club Director on operations and growth.
• Own first impressions and long-term relationships.
• Be the front-facing leader members know and trust.
• Handle escalations with empathy, clarity, and authority.
• Create an environment where members feel seen, supported, and cared for.
• Build repeatable hospitality systems, not personality-based chaos.
• Create and enforce SOPs for concierge operations.
• Maintain communication between teams and leadership.
• Identify breakdowns early and course-correct quickly.

Skills

Hospitality leadership

Multi-unit service management

Conflict management

Decision-making under pressure

Team coaching and development

Job description

This is a leadership role for operators, not spectators. The Head of Concierge is the most visible leadership position inside the club. The role sets the tone for hospitality, member experience, team standards, and daily execution. They are the right-hand to the Club Director and a critical driver of culture, consistency, and accountability.

Who This Role Is For

• 5+ years of hospitality leadership or multi‑unit service management
• Experience leading teams in high‑volume, high‑expectation environments
• Someone who leads from the floor, not from the office
• Confident decision‑maker under pressure
• Calm, grounded presence who elevates the room
• Natural standard‑setter who doesn’t tolerate chaos or excuses
• Motivated by building something meaningful, not just clocking in

Core Responsibilities

Leadership & Culture

• Serve as the primary leader for the concierge and front‑of‑house team
• Set and protect hospitality standards at all times
• Lead daily floor presence, tone, and execution
• Coach, train, and develop team members for growth
• Address performance issues swiftly and professionally
• Protect the culture through accountability and example

Operations & Execution

• Oversee scheduling, shift coverage, and floor flow
• Ensure flawless opening and closing procedures
• Maintain consistency across service, cleanliness, and member experience
• Troubleshoot in real time and solve before problems escalated
• Partner directly with the Club Director on operations and growth

Member Experience

• Own first impressions and long‑term relationships
• Be the front‑facing leader members know and trust
• Handle escalations with empathy, clarity, and authority
• Create an environment where members feel seen, supported, and cared for

Systems & Standards

• Build repeatable hospitality systems, not personality‑based chaos
• Create and enforce SOPs for concierge operations
• Maintain communication between teams and leadership
• Identify breakdowns early and course‑correct quickly

Built-In Growth Path

This is a developmental leadership role designed to grow into Club Director as Gevity scales. The right candidate will be trained across operations, leadership, culture, and financial performance. If you want to learn how to run a club from the inside out, this is the lane.

What You’ll Gain

• Leadership mentorship and real responsibility
• Clear growth path into senior management
• Core Gevity membership
• Competitive compensation based on experience
• Front‑row seat in building a new category of wellness + work + community

Non‑Negotiables

• You show up early and stay present
• You don’t hide behind texts or task lists
• You lead from the floor
• You handle conflict directly and professionally
• You protect members, the team, and the brand at all times

How to Apply

Send your resume and a short note about why this role speaks to you, or message our Club Director, Codi Gerjets, directly on LinkedIn. We are building something that lasts!

Seniority level

Director

Employment type

Full‑time

Industries

Wellness and Fitness Services