Group Fitness Director

The Bay Club Company; Pleasanton (CA); On-site; USD 70,304 - 82,000; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Discounts on services

Continuing Education

Community Involvement

Paid Time Off

Health Insurance

Job summary

The Bay Club Company seeks a Group Exercise Director responsible for leading the Group Exercise department. This position includes overseeing operations and ensuring high-quality, safe, and innovative health services for members.

The ideal candidate will demonstrate effective leadership, exceptional customer service, and a positive attitude while developing exciting exercise programs. The role requires excellent communication skills and adaptability to meet the diverse needs of our members.

Qualifications

• Excellent customer service attitude and skills required.
• Proven leadership and strong management skills.
• Enthusiastic team player with responsibility and initiative.

Responsibilities

• Lead the Group Exercise department and oversee operations.
• Manage group exercise revenues and customer service.
• Ensure safety and high-quality health programs.

Skills

Sales and Marketing

Policies and Regulations

Written Comprehension

Oral Comprehension

Computer Skills

Education

Bachelor’s degree preferred

Certifications from ACE, AFAA, ACSM, or NASM

Current CPR, First Aid, AED certifications

Tools

Microsoft Outlook

Job description

GENERAL SUMMARY

Under the direction of the Vice President/General Manager, the Group Exercise Director is responsible for leading the Group Exercise department, providing safe, creative, and inviting group exercise programs. This leadership position projects clear knowledge and experience of the industry, actively solicits member opinions regarding the program, and ultimately provides members with an exciting and innovative group exercise program. The director oversees group exercise operations to ensure the delivery of professional, high‑quality, safe, and innovative health services and programs to our membership. Responsibilities also include managing the revenues associated with all group exercise services and programs, providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrating a positive and professional attitude.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It is what we expect of ourselves and each other every day, and we call it our “Code of Culture.”

Our Mantra

Respect The Past
Accept Responsibility
Pay it Forward

Our Actions We Live By

Keep It Real. Always – We need open and honest discussions, courage to speak up, and empathy and grace when navigating tough conversations.
Think Ahead. Be An Owner. – Always be proactive, not reactive; act as if we own this business.
Stay Humble. Hustle Harder. – Show up and work hard. We are a gritty, roll‑up‑your‑sleeves crew. We are never about one person – we are a powerful team.
One Team. One Voice. – When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. – Stay member curious. We seek to understand and never settle. We ask questions to truly understand the core of a matter.

Pete’s Promise

Service Forward
Ruthlessly Consistent
Do the Right Thing

Primary Job Functions

Associate Management

• Hires, trains, supervises, develops, and terminates the employment of associates in accordance with company policies and directives
• Performs timely performance evaluations of associates
• Ensures implementation of all laws, regulations, and policies regarding employment practices, safety rules, and company procedures
• Processes payroll for directly supervised staff

Group Exercise Program

• Profitably manages group exercise operations, including development, implementation, and evaluation of member‑focused, group‑fitness‑related operational and service standards
• Manages operations such as customer service, communication, marketing, purchasing, budgeting, and financial analysis
• Ensures departments operate within established guidelines and manages expenses against budgets
• Represents the club professionally through image, dress, communication, and immediate follow‑through and response
• Provides members with an exciting and innovative group exercise program

Financial Accountability

• Manages financial performance of the Group Exercise Program through achievement of revenue targets, expense management, and proper planning and forecasting
• Tracks, reports, and analyzes financial details on a daily, weekly, and monthly basis
• Prepares and implements action plans to meet or exceed monthly financial goals
• Reviews applicable financial statements and reports

Customer Service

• Delivers exceptional service experience to members, guests, and associates
• Assists in marketing the Group Exercise program

Communication and Relationships

• Interacts and communicates effectively and professionally with other associates, members, and guests
• Actively participates in required events, programs, meetings, and trainings

Corporate Goals & Objectives

• Promotes the company’s safety goals and works toward ensuring a safe working environment
• Actively furthers corporate objectives and supports continuous improvement and positive change, including participation on corporate‑designated committees
• Prioritizes professional development consistently

Other Job Functions

• Flexibility in work schedule; the job may require day and evening shifts, weekends, and holidays

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The following skills, knowledge, and abilities are required:

Skills & Knowledge

• Sales and Marketing – Knowledge of promoting, showing, and selling services, including strategy, tactics, and techniques
• Policies and Regulations – Knowledge of company policies
• Written Comprehension and Expression – Ability to read, understand, and communicate information in writing
• Oral Comprehension and Expression – Ability to understand and communicate verbally
• Computer – Proficient with scheduling and email communication software, such as Microsoft Outlook

Experience & Education

• Current CPR, First Aid, and AED certifications
• Bachelor’s degree preferred
• Certifications from ACE, AFAA, ACSM, or NASM or equivalent
• Previous fitness operations experience
• Proven leadership skills, strong interpersonal and management skills, and excellent verbal and written communication skills
• Professional, friendly manner and excellent customer service attitude and abilities
• Enthusiastic, responsible, and dependable team player
• Self‑motivated, capable of initiative, and able to work independently in a multi‑tasked environment
• Well organized and detail oriented

Working Conditions / Physical Requirements

• Position changes frequently between indoor and outdoor locations
• Requires adaptation to frequently changing environments
• Regular contact with members and guests via in‑person, phone, and email
• Sometimes needs to handle unpleasant or angry individuals, requiring problem‑solving skills
• Work involves sitting, standing, walking, talking, hearing, and light manual handling (up to 10 lb)
• Vision requirements include close and distance vision with ability to adjust focus

Job Description Revision

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions. While this description is intended to be accurate, management reserves the right to revise the job or require other tasks when circumstances change. This description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (including aspects historically associated with hair texture and protective hairstyles), color, religion, creed (including any related dress and grooming practices), sex (including pregnancy, childbirth, or related medical conditions, and breastfeeding), sexual orientation, identity, gender, gender expression, national origin/ancestry, accent, language, age, disability, marital/familial status, source of income, veteran status, citizenship, political activities, medical condition, genetic information, persons with AIDS or AIDS‑related condition, and persons who are victims of domestic violence.

Estimated Base Pay Range

$70,304.00 - $82,000.00 / year

Other Compensation And Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Perks include:

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off*
• Health Insurance*
• Offered to Full‑Time associates. Full‑Time status eligibility starts at 25 average hours per week.