Member Experience Manager - Boston

Industrious; Boston (MA); On-site; USD 63,900 - 78,100; Full time

Benefits offered by this job

Healthcare plans

Generous paid time off

Wellness programs

Professional development grants

401k plan

Job summary

Industrious in Boston is looking for a Member Experience Manager to oversee operations and enhance member engagement. You will be the connection for members, solving problems and organizing events to ensure a delightful experience.

The role requires lifting and carrying light objects, along with maintaining a sanitized environment while complying with safety regulations. The base compensation starts at $71,000, with additional performance-related bonuses available.

Qualifications

• Capable of lifting and carrying objects up to 25 lbs.
• Able to operate machines and perform repetitive tasks.
• Comply with health and safety regulations.

Responsibilities

• Manage location operations and member experience.
• Identify and meet member needs effectively.
• Prepare food and maintain sanitary work conditions.

Skills

Problem solving

Communication

Attention to detail

Teamwork

Resilience

Job description

About the Role

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Boston, MA. To help, our compensation package includes some great commuter benefits!

Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

What Success Looks Like

• You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
• You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)

Ideal Fit

• No member request is too big or too small for you to handle
• You’re energized by people and work well in a team
• Your attention to detail is something people comment on
• You’re resilient. You know growth only comes from embracing challenging and unpredictable days
• You’re willing to get your hands dirty one minute and think big picture the next

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines/appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Compensation

The annual base compensation range for this role starts at $71,000. The successful candidate’s actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up to $11,000 in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.