Club Concierge Supervisor — Luxury Resort Leader

Four Seasons; Hawaii; On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Complimentary Accommodation at other_F

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Resort O'ahu at Ko Olina is seeking a Full Time Club Concierge Supervisor to oversee the Club Lounge, ensuring exceptional guest service and coordinating food & beverage service. The role focuses on leading the Concierge team, handling guest inquiries, and maintaining up-to-date information for activities and local attractions.

Benefits include competitive pay, training opportunities, and complimentary accommodations at other Four Seasons properties.

Qualifications

• High School or equivalent experience preferred.
• 1-3 years of Luxury Hotel Experience preferred.
• Prior knowledge of the Concierge/Front Desk, Resort, and Food & Beverage Operations is preferred.

Responsibilities

• Guide the Club Lounge Concierge team in delivering exceptional service to club guests by training, mentoring and developing team members in high service standards.
• Handles all guest interactions with highest level of hospitality and professionalism while accommodating special requests, resolves complaints, and assists in all guests inquiries of the hotel.
• Ensure that all collateral for restaurants, museums, and attractions is up to date and current.
• Know what activities are available on property, in Ko Olina, and around island - creating close relationships with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Handle Club Floor guest check ins/check outs and verify Club access while adhering to hotel credit/cash handling policies in an efficient & friendly manner.
• Set-up & breakdown food buffets, mix alcoholic beverages, serve and buss during all food services.

Skills

Concierge operations

Front Desk

Resort operations

Food & Beverage operations

Education

High School or equivalent

Job description

Four Seasons Resort O'ahu at Ko Olina is seeking a Full Time Club Concierge Supervisor to oversee the Club Lounge, ensuring exceptional guest service and coordinating food & beverage service. The role focuses on leading the Concierge team, handling guest inquiries, and maintaining up-to-date information for activities and local attractions.

Benefits include competitive pay, training opportunities, and complimentary accommodations at other Four Seasons properties.