On-Call Country Club Restaurant Host

Seabreeze Management Company, Inc.; Cathedral City (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Seabreeze Management Company is seeking a welcoming Guest Host to create a pleasant experience for members and guests at the club. You will manage reservations, seat guests, and provide information about dining and facilities to ensure satisfaction.

The role requires strong interpersonal skills, the ability to multitask, and a professional appearance. Prior hospitality experience and basic computer skills are preferred to handle guest information and reservations.

Qualifications

• Strong interpersonal and communication skills.
• Experience in customer service or hospitality is preferred.
• Ability to multitask and manage guest flow effectively.
• Professional appearance and positive attitude.
• Knowledge of club services or willingness to learn.
• Basic computer skills for handling reservations or guest information.

Responsibilities

• Warmly greet members and guests as they arrive, providing a friendly and welcoming atmosphere.
• Manage reservations and seating arrangements in the dining area, ensuring efficient flow and minimal wait times.
• Escort members and guests to their tables or event areas, providing any necessary information about the club’s services or amenities.
• Answer inquiries about the club’s offerings, such as dining options, events, and facilities, either in person or over the phone.
• Handle guest complaints or concerns with tact and escalate to management if necessary.
• Coordinate with dining and event staff to ensure seamless service.
• Maintain a neat and organized reception or entry area.
• Assist with light administrative duties, such as managing reservation logs or updating guest information.
• Promote club events and activities to members, providing information and encouraging participation.
• Ensure adherence to club policies and protocols, always maintaining a professional and courteous demeanor.

Skills

Interpersonal skills

Customer service

Multitasking

Professional appearance

Reservations software

Education

High school diploma

Tools

Reservation software

Job description

Introduction

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, "Passion when combined with commitment, makes anyone unstoppable" is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

The Host is responsible for creating a welcoming and pleasant environment for members and guests as they arrive at the club. The role involves providing excellent customer service, managing guest reservations, and ensuring that all members and guests have a positive experience.

Essential Duties And Responsibilities

• Warmly greet members and guests as they arrive, providing a friendly and welcoming atmosphere.
• Manage reservations and seating arrangements in the dining area, ensuring efficient flow and minimal wait times.
• Escort members and guests to their tables or event areas, providing any necessary information about the club’s services or amenities.
• Answer inquiries about the club’s offerings, such as dining options, events, and facilities, either in person or over the phone.
• Handle guest complaints or concerns with tact and escape issues to management if necessary.
• Coordinate with dining and event staff to ensure seamless service.
• Maintain a neat and organized reception or entry area.
• Assist with light administrative duties, such as managing reservation logs or updating guest information.
• Promote club events and activities to members, providing information and encouraging participation.
• Ensure adherence to club policies and protocols, always maintaining a professional and courteous demeanor.

Requirements

• Strong interpersonal and communication skills.
• Experience in customer service or hospitality is preferred.
• Ability to multitask and manage guest flow effectively.
• Professional appearance and positive attitude.
• Knowledge of club services or willingness to learn.
• Basic computer skills for handling reservations or guest information.

Minimum Education

High school diploma or equivalent required.

Language Skills

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Availability

Varied working hours to include days, evenings, weekends, and holidays as needed. Subject to callback during emergency conditions (severe weather, evacuation, post-disaster, etc.)

Work Environment

The server works in a well-lighted, clean environment. S/he constantly interacts with other people and may have to handle several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at [phone].