Cloud Data Protection Technical CSM

Greenhouse Software, Inc.; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

Eon is seeking a Technical Customer Success Manager with strong cloud and infrastructure experience to own the full customer lifecycle from onboarding to renewal. This is a hands-on, technically focused role, working directly in customer cloud environments to deliver value quickly and identify opportunities for growth.

You’ll build lightweight technical solutions, run check-ins and executive reviews, and troubleshoot with Support and Engineering.

Qualifications

• 3+ years in a technical, customer-facing role.
• Hands-on cloud experience in customer environments.
• Ability to write scripts (Python, Bash, PowerShell) and work with Terraform.
• Experience supporting enterprise customers and complex organizations.
• Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure.
• Strong communication skills with both technical and business stakeholders.
• Commercial mindset and comfort driving renewal and expansion conversations.
• Willingness to travel occasionally for customer meetings.

Responsibilities

• Own technical onboarding for new customers, including cloud environment setup, demos, and implementations.
• Build scripts, configurations, and small technical solutions to accelerate time-to-value.
• Serve as the primary technical contact for a portfolio of enterprise customers.
• Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks.
• Troubleshoot and resolve complex issues with Support and Engineering.
• Own renewals and renewal forecasting for your book of business.
• Identify and qualify expansion opportunities (upsell, cross-sell, new use cases).
• Partner with Account Executives on account planning and growth.
• Work with Sales Engineers during pre-sales and expansion cycles.
• Bring structured customer feedback to Product and Engineering.
• Help build scalable CS processes, playbooks, and documentation.

Skills

Cloud experience

Python

Bash

PowerShell

Communication

Renewals & expansions

Enterprise support

Tools

Terraform

Salesforce

Gainsight

Job description

Eon is seeking a Technical Customer Success Manager with strong cloud and infrastructure experience to own the full customer lifecycle from onboarding to renewal. This is a hands-on, technically focused role, working directly in customer cloud environments to deliver value quickly and identify opportunities for growth.

You’ll build lightweight technical solutions, run check-ins and executive reviews, and troubleshoot with Support and Engineering.