Cloud TAM Associate — Drive Transformation (Equity Eligible)

Google LLC; Austin, Reston (TX, VA); On-site; USD 92,000 - 130,000; Full time

Job summary

Google LLC in Austin, TX is hiring a Technical Account Manager Associate to help customers adopt Google Cloud products and guide them through transformation journeys. You will lead delivery of Cloud Consulting engagements and coordinate with cross-functional teams.

The role involves engaging with executives, shaping strategic roadmaps, and driving adoption milestones. Strong communication and cloud operations experience are essential. The position offers competitive compensation and benefits.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations, cloud technical support, cloud escalation management, or cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets from learnings to support scaling through partners and accelerate Google Cloud adoption.

Skills

Customer-facing experience

Cloud concepts

Stakeholder management

Communication skills

Education

Bachelor’s degree in Computer Science or related field

MBA or Master’s degree (preferred)

Job description

Google LLC in Austin, TX is hiring a Technical Account Manager Associate to help customers adopt Google Cloud products and guide them through transformation journeys. You will lead delivery of Cloud Consulting engagements and coordinate with cross-functional teams.

The role involves engaging with executives, shaping strategic roadmaps, and driving adoption milestones. Strong communication and cloud operations experience are essential. The position offers competitive compensation and benefits.