Cloud Support Engineer - 171830

Zachary Piper Solutions; Reston (VA); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Sick Leave

401(k) Plan

Holiday benefits

Job summary

Zachary Piper Solutions is seeking a Cloud Support Engineer to support a US Government customer in Reston, VA. The role focuses on timely incident resolution, using custom tools, and documenting outcomes in a dynamic cloud environment.

The ideal candidate holds an active TS/SCI FS Poly clearance and is willing to learn Netmom and Windbg while collaborating with IT professionals across platforms, including Azure, AWS, Windows, and Active Directory.

Qualifications

• Active TS/SCI FS Poly clearance is required.
• Willingness to acquire proficiency in Netmom and Windbg.

Responsibilities

• Timely resolution of incoming incident tickets.
• Utilization of custom tools for effective resolution of system issues.
• Detection and rectification of system glitches.
• Thorough logging and documentation of incident resolutions.

Skills

Incident management

Troubleshooting

Documentation

Tools

Netmom

Windbg

Job description

Join Our Team as a Cloud Support Engineer at Zachary Piper Solutions!

Are you a skilled cloud professional seeking an opportunity to make a real impact? ZPS is seeking a qualified candidate to support a US Government Customer.

Zachary Piper Solutions is presently in search of a Cloud Support Engineer to meticulously document and address system concerns within a dynamic cloud environment. This position is onsite in Reston, VA.

Role Summary

• Timely resolution of incoming incident tickets.
• Utilization of custom tools for the effective resolution of system issues.
• Detection and adept rectification of system glitches.
• Thorough logging and documentation of incident resolutions.

Qualifications

• Active TS/SCI FS Poly clearance is a requirement.
• Openness to acquire proficiency in system tools such as Netmom and Windbg.

Compensation and Benefits

• Competitive Salary: Up to $140,000, contingent on experience.
• Comprehensive Benefits Package: Encompassing medical, dental, vision, PTO, sick leave, 401k, and Holiday benefits.

Key Terms

Full Scope Poly, TS/SCI, FSP, Cloud, Netmom, Windbg, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow,