Cloud Support Engineer

S R INTERNATIONAL INC; Phoenix (AZ); On-site; USD 85,000 - 125,000; Full time

Job summary

City of Phoenix is seeking a Cloud Support Engineer / Apple JAMF Administrator to deploy, configure, manage and support enterprise Apple devices using JAMF Pro and related cloud technologies.

The role covers enrollment, configuration, security, patch management and retirement of macOS, iOS, iPadOS and tvOS devices, with integration to ABM, Intune, Entra ID and Microsoft 365, plus SSO and Conditional Access. Local candidates only; onsite interviews and start timeline subject to PO.

Qualifications

• 3+ years of Apple device administration experience.
• Hands-on JAMF Pro administration experience.
• Experience with ABM and MDM.
• Enterprise experience supporting macOS and iOS environments.

Responsibilities

• Administer and support enterprise Apple devices using JAMF Pro.
• Manage the complete device lifecycle including enrollment, deployment, security, and retirement.
• Configure JAMF policies, profiles, apps, and automation scripts.
• Integrate JAMF with ABM, Microsoft Intune, and Entra ID.
• Support secure provisioning, identity management, SSO, and Conditional Access.
• Manage macOS, iOS, iPadOS, and tvOS environments.
• Troubleshoot device, MDM, connectivity, and endpoint issues.

Skills

Apple Device Admin

JAMF Pro Admin

ABM/MDM

macOS/iOS environments

Endpoint Management

Networking basics

Device Lifecycle

Scripting Bash/Python

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

Entra ID (Azure AD)

Microsoft 365

SSO/CA

Job description

Job Title: Cloud Support Engineer

Job Code: CoP 165103 Client: City of Phoenix Location: 149 N 4th Ave, Phoenix, AZ 85003 Work Arrangement: Onsite / Local Only Work Hours: Monday–Friday | 8:00 AM–4:30 PM | 40 hrs/week Duration: Until 06/30/2027 Closing Date: 09/01/2026 at 4:00 PM

Important Notes

Local Phoenix candidates only.

Candidate's current location must be clearly listed on the resume.

Candidates must be local at the time of submission.

Candidates must be available for an in-person interview within 1 week of the posting close date.

Candidates must be able to start within 2 weeks of an offer.

Background checks and drug screening are required.

Tentative start date depends on interviews, onboarding, and issuance of a PO.

Position Overview

The City of Phoenix is seeking a Cloud Support Engineer / Apple JAMF Administrator responsible for the deployment, configuration, management, and support of enterprise Apple devices using JAMF Pro and related cloud technologies.

The role will manage the full lifecycle of macOS, iOS, iPadOS, and tvOS devices, including enrollment, configuration, deployment, security, compliance, patch management, troubleshooting, and retirement. The position will also integrate Apple device management with Apple Business Manager, Microsoft Intune, Entra ID, Microsoft 365, SSO, and Conditional Access.

Key Responsibilities

• Administer and support enterprise Apple devices using JAMF Pro.
• Manage the complete device lifecycle, including enrollment, deployment, configuration, security, compliance, patching, and retirement.
• Configure and maintain JAMF policies, profiles, applications, and automation scripts.
• Integrate JAMF with Apple Business Manager (ABM), Microsoft Intune, and Entra ID (Azure AD).
• Support secure provisioning, identity management, SSO, and Conditional Access.
• Manage macOS, iOS, iPadOS, and tvOS environments.
• Troubleshoot Apple device, MDM, connectivity, and endpoint-related issues.
• Implement endpoint security and patch management practices.
• Develop automation using Bash/Shell/Python scripting.
• Monitor device compliance and ensure enterprise security standards are maintained.
• Collaborate with IT, security, networking, and other technical teams.
• Provide advanced technical support and maintain appropriate documentation.

Required Skills

• 3+ years of Apple device administration experience.
• Hands-on JAMF Pro administration experience.
• Experience with Apple Business Manager (ABM) and Mobile Device Management (MDM).
• Enterprise experience supporting macOS and iOS environments.
• Experience in endpoint management or systems administration.
• Basic networking knowledge.
• Experience with Apple device lifecycle management, deployment, configuration, and patch management.

Preferred / Additional Skills

• Microsoft Intune
• Entra ID (Azure AD)
• Microsoft 365
• SSO
• Conditional Access
• Bash / Shell / Python scripting
• Endpoint Security
• iOS/iPadOS/tvOS device management
• Cloud-based endpoint management
• Device compliance and security

Education

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.

Primary Skills

JAMF Pro | Apple Business Manager | ABM | MDM | macOS | iOS | iPadOS | tvOS | Microsoft Intune | Entra ID | Azure AD | Microsoft 365 | SSO | Conditional Access | Endpoint Management | Endpoint Security | Patch Management | Device Lifecycle Management | Bash | Shell | Python | Systems Administration | Networking