Cloud Support Administrator (TS/SCI Full Scope Polygraph) - 174319

ZP Group; Reston (VA); On-site; USD 100,000 - 135,000; Full time

Job summary

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program across Reston, VA; Redmond, WA; and Atlanta, GA. The role requires a TS/SCI Full Scope Polygraph and 24x7 shift work in a mission-critical environment.

Responsibilities include ticket triage, incident troubleshooting, documenting findings, automating tasks with scripting, and providing Tier I-III end-user support for cloud-based environments.

Qualifications

• Active TS/SCI Full Scope Polygraph clearance required.
• Bachelor’s Degree and 2+ years of related experience.
• Experience with MS technologies and ticketing systems (JIRA, ServiceNow).

Responsibilities

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system.
• Troubleshoot and resolve system issues utilizing customer tools.
• Document all findings from tickets and incidents.
• Automate and troubleshoot tasks using scripting languages and services.
• Provide end-user support to customers at the Tier I-III level in cloud environments.

Skills

TS/SCI clearance

IAT II

AZ-900

Active Directory

ServiceNow

JIRA

Azure

Python

PowerShell

Java

JavaScript

Remedy

Windbg

Education

Bachelor’s Degree

2+ years of related experience

Tools

JIRA

ServiceNow

Active Directory

Netmom

Windbg

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA, Atlanta, GA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance: Top secret/SCI Full Scope Polygraph required (MPO or VA Customer)

Location: Reston, VA, Redmond, WA, Atlanta, GA

Schedule: Shift work – 24x7 operational environment

This job opens for applications 9/14/2026. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Cloud Support Administrator:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications of the Cloud Support Administrator:

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Compensation of the Cloud Support Administrator:

• Compensation: $100,000 - $135,000+ **based on years of experience**
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program

#LI-Onsite

#LI-MK1

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