Cloud Support Administrator (Full Scope Polygraph)

ZP Group; Reston (VA); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision, 401k

Paid Time Off and Federal Holidays

Descrizione del lavoro

Zachary Piper Solutions is recruiting a Cloud Support Administrator for its Secure Operations Center in Reston, VA. The role supports Azure core and Office365 in a classified environment, onsite with TS/SCI with FSP clearance.

Responsibilities include monitoring deployments, executing scripts, restoral actions within SLAs, and updating SOPs. Requires 2 years in operations, 1 year in system admin (Windows/Linux), and strong English communication.

Competenze

• Active TS/SCI with FSP clearance is required.
• 2 years of operations experience providing application infrastructure support.
• 1 year of system administration support (Windows/Linux).
• Experience working with PowerShell.
• Azure experience.
• Willingness to work 24/7 shift schedules.
• Excellent customer service and communication skills.
• Strong written and verbal English communication.

Mansioni

• Monitor deployment flows and elevate operational issues to deployment teams.
• Run documented deployment scripts and procedures with precision.
• Coordinate and support outage restoration actions within published SLAs.
• Document investigative and restorative actions for audit and root cause analysis.
• Collaborate with feature teams to identify and drive fixes and recovery levers.
• Troubleshoot and debug service outages and customer-impacting issues.
• Update SOPs and technical training documentation as needed.
• Support secure work area operations, including hardware deployments and equipment troubleshooting.
• Provide physical escort for maintenance, cleaning, and other services.
• Assist with user account provisioning, certificate issuance, and troubleshooting.

Conoscenze

TS/SCI clearance handling

Operations experience

System administration (Windows/Linux)

Excellent communication skills

English proficiency

Adaptability

Customer service mindset

Strumenti

Azure

Powershell

Descrizione del lavoro

Zachary Piper Solutions is seeking a Cloud Support Administrator to join a Secure Operations Center (SOC) team providing 24x7x365 operational support for Azure core and Office365 platforms. This role is critical to maintaining secure, resilient, and high-performing infrastructure across multiple workstreams in a classified environment. This position will be onsite in Reston, VA and requires a TS/SCI with FSP clearance!

Responsibilities of the Cloud Support Administrator include:

• Monitor deployment flows and elevate operational issues to deployment teams
• Run documented deployment scripts and procedures with precision
• Coordinate and support outage restoration actions within published SLAs
• Document investigative and restorative actions for audit and root cause analysis
• Collaborate with feature teams to identify and drive fixes and recovery levers
• Troubleshoot and debug service outages and customer-impacting issues
• Update SOPs and technical training documentation as needed
• Support secure work area operations, including hardware deployments and equipment troubleshooting
• Provide physical escort for maintenance, cleaning, and other services
• Assist with user account provisioning, certificate issuance, and troubleshooting

Required Qualifications for the Cloud Support Administrator:

• Active TS/SCI with FSP clearance
• 2 years operations experience providing application infrastructure support
• 1 year performing system administration support (Windows/Linux)
• Experience working with Powershell
• Azure experience
• Comfortable with shift work in a 24/7 support environment
• Excellent customer service and communication skills
• Strong written and verbal English communication skills
• Adaptability to fast-paced environments with shifting priorities

Compensation for the Cloud Support Administrator includes:

• Salary Range: $70,000 - $100,000 *depending on experience*
• Full Benefits: Medical, Dental, Vision, 401k, Paid Time Off, and Federal Holidays

This job opens for applications on 9/2/2025. Applications will be accepted for at least 30 days from the posting date.

Keywords:

#LI-MM1 #LI-ONSITE

TechOps Administrator, Secure Operations Center, SOC, Azure Support, Office365, TS/SCI with Poly, Deployment Monitoring, Outage Restoration, Hardware Provisioning, Secure Facility Operations, Certificate Management, Incident Response, Audit Documentation, Troubleshooting, Shift Work, Classified Environment, Federal IT Support, Network Operations, System Administration, Technical SOPs, Secure Infrastructure, Azure, Powershell