SaaS Functional Support Specialist

HighRadius; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

HighRadius is seeking a Functional Support Consultant to provide support for its robust SaaS platform. You will act as an ambassador, delivering continuous support from issue advent to resolution, and be keen to learn about its complex software while maintaining a people-first attitude.

If you value grit, creativity and a positive culture, you could be a great fit. Join a team that prioritizes reliable product support, stakeholder collaboration and ongoing learning in a dynamic, fast-paced

Qualifications

• 2 to 5 years of experience in Application Support, preferably a SaaS application.
• Familiarity with case management, knowledge base, defect & escalation management.
• Technology-centric background with strong logical, analytical and problem solving abilities.
• Excellent communication skills and ability to work in a fast-paced startup environment.
• Proficiency in running SQL queries is a plus.
• Scripting knowledge is a plus.

Responsibilities

• Provide product support to users of the HighRadius applications.
• Own customer reported issues and drive them to resolution meeting the SLAs
• Provide a delightful customer experience by partnering with internal and external stakeholders
• Supports and contributes to the growth of best practices for delivery of HighRadius Support services
• Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
• Have the will to learn and understand our products and their features to support and educate clients
• Follow the Quality and Process compliance to do the right thing for customers and the organization
• Dynamically prioritize tickets and multi-task when needed
• To be a team player who can work in rotational shifts.
• To empathize with client situations and provide quick resolutions or workarounds.
• Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

Skills

Analytical skills

Problem solving

Excellent communication

Tech background

Tools

Case management

Knowledge base

SQL

Job description

HighRadius is seeking a Functional Support Consultant to provide support for its robust SaaS platform. You will act as an ambassador, delivering continuous support from issue advent to resolution, and be keen to learn about its complex software while maintaining a people-first attitude.

If you value grit, creativity and a positive culture, you could be a great fit. Join a team that prioritizes reliable product support, stakeholder collaboration and ongoing learning in a dynamic, fast-paced