Cloud Services Director: Delivery Excellence & Strategy

Coalfire; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Coalfire is seeking a Senior Director, Cloud Services to lead delivery excellence across our Cloud Services organization. You will partner with senior leaders to set delivery standards, monitor engagement health, and ensure on-time, high-quality results aligned with client needs.

Ideal candidates bring 10+ years in cloud services leadership, demonstrated governance, and strong cross-functional collaboration to drive growth and client success across AWS, Azure, and GCP.

Qualifications

• 10+ years of experience in cloud services, technical delivery, professional services operations, or related leadership.
• Proven success establishing delivery standards and improving operational performance across a cloud services portfolio.
• Direct experience leading cloud services delivery teams or organizations.

Responsibilities

• Establish, monitor, and reinforce Cloud Services delivery standards for scope, quality, timelines, documentation, risk management, and client communication.
• Maintain visibility into engagement schedules, milestones, risks, dependencies, and resourcing to ensure cloud services delivery is progressing on time.
• Review delivery health and operational metrics such as utilization, capacity, forecast, margins, quality, and client satisfaction; drive corrective action when needed.
• Lead resolution of high-priority delivery and client escalations, engaging directly with clients and delivery teams to restore momentum and protect outcomes.
• Lead high-priority client escalations and difficult conversations with professionalism, transparency, and a focus on practical resolution and long-term relationship health.
• Ensure client commitments are understood across delivery teams and that engagement decisions, tradeoffs, status, and next steps are communicated clearly and consistently.
• Oversee and ensure mechanisms exist and are running for evaluating engineering quality, risk management, technical readiness, design quality, implementation quality, and corrective actions for recurring delivery issues, using the standards approved by Cloud Services leadership.
• Oversee and ensure mechanisms exist for the team in defining engineering standards for architecture, engineering, and operating readiness. You will own goverance and oversight of the delivery teams implementation and adoption of those approved standards across the teams, in collaboration with your direct reports and other delivery operational teams.
• Oversee, establish or update, operational mechanisms with delivery operations and resource management teams on backlog management, prioritization, dependency, work-in-progress, and recovery practices across our project.

Skills

Cloud services leadership

Delivery governance

Client management

Operational metrics

Strategic leadership

Executive communication

Problem solving

Cross-functional collaboration

Team coaching

Risk management

Job description

Coalfire is seeking a Senior Director, Cloud Services to lead delivery excellence across our Cloud Services organization. You will partner with senior leaders to set delivery standards, monitor engagement health, and ensure on-time, high-quality results aligned with client needs.

Ideal candidates bring 10+ years in cloud services leadership, demonstrated governance, and strong cross-functional collaboration to drive growth and client success across AWS, Azure, and GCP.