Cloud Security Support Engineer

Upwind Security, Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Upwind Security, Inc. is seeking a Technical Support Engineer in the United States to lead troubleshooting for complex issues and ensure exceptional customer satisfaction.

You will document solutions, escalate critical cases, and leverage cloud expertise to deliver strategic support and build lasting customer relationships. Responsibilities include providing accurate support via Slack, chat, or email; diagnosing and resolving technical problems; educating customers on product features; and

Responsibilities

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
• Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
• Create and update support documentation while logging all interactions in the support system.
• Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Job description

Upwind Security, Inc. is seeking a Technical Support Engineer in the United States to lead troubleshooting for complex issues and ensure exceptional customer satisfaction.

You will document solutions, escalate critical cases, and leverage cloud expertise to deliver strategic support and build lasting customer relationships. Responsibilities include providing accurate support via Slack, chat, or email; diagnosing and resolving technical problems; educating customers on product features; and