Cloud Security Customer Success Associate (Remote-Friendly)

Orca Security; Austin (TX); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary, commission, and 0

Equity package

Hybrid & remote work environments

Mac or Windows laptop

Work-from-home stipend

Cell phone and home internet reimburse

Job summary

Orca Security is seeking an Associate Customer Success Manager in Austin to manage a portfolio of customer accounts, drive renewals, and maximize value from our cloud security platform.

You will foster strong relationships, monitor platform adoption, and work with Sales to identify upsell opportunities while coordinating with support, product, and engineering to ensure customer success and satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1+ years in customer success, account management or engagement management.
• Experience with Cloud Security, CyberSecurity, or SaaS products.
• Strong communication across organizational levels.
• Familiarity with major cloud providers (AWS, Azure, Google Cloud).
• Knowledge of cloud security industry and benefits of cloud tech.
• Ability to thrive in a fast-paced environment.
• Excellent written and verbal communication and problem-solving skills.
• Passion for building relationships within a tight-knit culture.
• Willingness to travel up to 10%.

Responsibilities

• Serve as the primary contact for assigned customer accounts and maintain strong relationships.
• Manage a high-volume portfolio with competing priorities.
• Oversee contract renewals with clear, timely communication.
• Monitor progress and platform adoption; identify training or use-case expansion needs.
• Collaborate with Sales to identify upsell opportunities and drive revenue.
• Act as trusted advisor to help customers achieve security goals.
• Respond promptly to inquiries, ensuring high satisfaction.
• Collect and share customer feedback with internal teams for product improvement.
• Develop customer success plans and periodic health check-ins.
• Coordinate with Support, Product, and Engineering to resolve issues.
• Become proficient in CS and Sales tools like Salesforce, Clari, Slack.
• Understand customer use cases, outcomes, requests, and key players.

Skills

Customer success

Account management

SaaS products

Cloud security

Communication skills

Travel willingness

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Clari

Gainsight

Slack

Google Workspace

ChatGPT / Claude (AI tools)

Job description

Orca Security is seeking an Associate Customer Success Manager in Austin to manage a portfolio of customer accounts, drive renewals, and maximize value from our cloud security platform.

You will foster strong relationships, monitor platform adoption, and work with Sales to identify upsell opportunities while coordinating with support, product, and engineering to ensure customer success and satisfaction.