Cloud Patch Engineer

SFE; Florida; On-site; USD 95,000 - 125,000; Full time

Job summary

SFE is seeking a Cloud Patch Engineer in Jacksonville, FL to coordinate Windows Server and VMware patching, engage with engineering and operations teams, and drive a reliable end-to-end patching pipeline.

The role requires experience in patch management, vulnerability management, cloud compute environments, Excel data analysis, and Agile with Jira. Familiarity with audit processes is a plus and onsite work in Jacksonville is required.

Qualifications

• Experience with patch management processes and vulnerability management concepts.
• Familiarity with Windows Server and VMware operating systems; hands-on experience preferred.
• Understanding of cloud-hosted compute environments.
• Strong Excel data analysis skills.
• Experience with Agile methodologies and Jira.

Responsibilities

• Coordinate Windows Server and VMware patch management activities with engineering, Operations, vendors, and owners to support end-to-end patching.
• Provide governance and oversight of timely OS patch delivery.
• Create and manage patching schedules/slots and change tickets with approvals.
• Coordinate remediation of gaps in patch compliance reporting.
• Support patch management tooling (e.g., ServiceNow).
• Act as a key contact for internal/external audits on patching queries.
• Maintain operating procedure docs for patch management with stakeholders.
• Interface with Major Incident Management teams for critical patch deployments.

Skills

Patch management

Vulnerability management

Stakeholder collaboration

Data analysis

Agile methodology

AI basics

Tools

Jira

ServiceNow

VMware

Gemini

Copilot

Excel

Job description

Role: Cloud Patch Engineer

Location: Jacksonville, FL (Onsite)

Type: Fulltime

Must Have Technical/Functional Skills

• - Experience of patch management processes, vulnerability management concepts and related tooling.
• - Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.
• - A good understanding of Windows Server and VMware operating systems; hands-on working knowledge would be an advantage.
• - A good understanding of cloud-hosted compute environments.
• - Strong Excel skills and the ability to perform data analysis.
• - Experience of Agile methodology and using Jira.
• - Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.

Roles & Responsibilities

• - Coordinate Windows Server and VMware patch management activities, including engagement with Windows and VMaaS engineering teams, Operations teams (including vendors), application owners and server owners to support a smooth end-to-end patching pipeline.
• - Providing governance and oversight of timely operating system patch delivery.
• - Creation and management of patching schedules / slots.
• - Creation and management of change tickets and following up on required approvals.
• - Coordinating the remediation of gaps or shortcomings in Windows and VMaaS patch compliance reporting.

Supporting central patch management teams with governance of the patch ageing estate by coordinating with ITAOs, application owners and server owners to resolve scheduling issues and improve overall patch compliance.

• - Managing weekly DB/vendor interlock meetings for Windows & VMaaS patching, supporting approvals for patching-related change requests and progressing Windows & VMaaS escalations.
• - Perform a support role for patch management tooling, including ServiceNow.
• - Act as a key contact for internal audit, external audit and regulators on Windows & VMaaS patching queries, and respond to ITAO, business area and audit queries relating to patch status, scheduling & technology-specific matters.
• - Maintain the key operating procedure documentation for Windows and VMaaS patch management in collaboration with key process delivery stakeholders.
• - Interfacing with Major Incident Management teams for critical, out of band, patch deployments.