Change Manager

Tata Consultancy Services; Jacksonville (FL); Presencial; USD 90.000 - 115.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services Limited in Jacksonville, FL seeks an experienced patch management specialist to coordinate Windows Server and VMware patching across IT teams and vendors. The role emphasizes governance, scheduling, change management, and audit readiness.

You will work with Windows/VMaaS engineering, Operations, and application owners to ensure timely patch delivery, support patch governance, and maintain process documentation, while interfacing with incident management for critical

Formación

• Experience in patch management and vulnerability management concepts.
• Strong data analysis and Excel skills.
• Familiarity with Agile methodologies and Jira.

Responsabilidades

• Coordinate Windows Server and VMware patching with engineering and operations teams.
• Provide governance and oversight of timely OS patch delivery.
• Create and manage patching schedules and change tickets.
• Address gaps in patch compliance reporting and remediation.
• Lead weekly interlock meetings for patching and manage escalations.
• Support patch management tooling including ServiceNow.
• Serve as contact for audits/regulators on patching matters.
• Maintain operating procedure documentation and liaison with incident management.

Conocimientos

Patch management

Vulnerability management

Data analysis

Cloud computing

Agile

AI awareness

Herramientas

Jira

ServiceNow

VMware

Windows Server

Gemini

Copilot

Descripción del empleo

• Experience of patch management processes, vulnerability management concepts and related tooling.
• Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.
• A good understanding of Windows Server and VMware operating systems; hands-on working knowledge would be an advantage.
• A good understanding of cloud-hosted compute environments.
• Strong Excel skills and the ability to perform data analysis.
• Experience of Agile methodology and using Jira.
• Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.
• Coordinate Windows Server and VMware patch management activities, including engagement with Windows and VMaaS engineering teams, Operations teams (including vendors), application owners and server owners to support a smooth end-to-end patching pipeline.
• Providing governance and oversight of timely operating system patch delivery.
• Creation and management of patching schedules / slots.
• Creation and management of change tickets and following up on required approvals.
• Coordinating the remediation of gaps or shortcomings in Windows and VMaaS patch compliance reporting.
• Supporting central patch management teams with governance of the patch ageing estate by coordinating with ITAOs, application owners and server owners to resolve scheduling issues and improve overall patch compliance.
• Managing weekly DB/vendor interlock meetings for Windows & VMaaS patching, supporting approvals for patching-related change requests and progressing Windows & VMaaS escalations.
• Perform a support role for patch management tooling, including ServiceNow.
• Act as a key contact for internal audit, external audit and regulators on Windows & VMaaS patching queries, and respond to ITAO, business area and audit queries relating to patch status, scheduling and technology-specific matters.
• Maintain the key operating procedure documentation for Windows and VMaaS patch management in collaboration with key process delivery stakeholders.
• Interfacing with Major Incident Management teams for critical, out of band, patch deployments.

Salary Range: $90,000 to $115,000 per year