Cloud Operations Manager

Edmentum Inc; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

Edmentum Inc is seeking a Cloud Operations Manager for a remote role focused on ensuring the reliability, performance, and security of its cloud infrastructure. The successful candidate will lead a team of technical experts while shaping cloud strategies aligned with organizational goals, ultimately enhancing the learning environment for students and educators.

Benefits

401(k) retirement plan with company matching

Flexible Time Away Program

Comprehensive benefits package including medical, dental, and vision insurance

Paid holidays and wellness day

Qualifications

• 8+ years of experience in IT, with at least 5 years in cloud operations.
• Proven experience managing and leading technical teams.
• Professional experience designing proven IT architectures.

Responsibilities

• Manage and mentor a team of Systems Administrators and Cloud Engineers.
• Oversee daily cloud operations and incident management.
• Implement comprehensive information security policies across cloud environments.

Skills

Cloud platforms (AWS, Azure, Google Cloud)

Team management

Problem-solving

Analytical skills

Communication

Education

Bachelor's or master's degree in Computer Science or IT

Tools

Terraform

AWS CloudFormation

Job description

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

WHAT IS THE POSITION

As a Cloud Operations Manager, you will lead a cloud operations team consisting of Systems Administrators and Cloud Engineers. You will be responsible for ensuring the reliability, performance, and security of Edmentum’s cloud infrastructure, integrations, services, and platforms. This position requires a deep-seated understanding of technical intricacies, a track record of effective leadership, and an unwavering commitment to propelling advancements in cloud technologies.

WHAT YOU WILL DO

Team Leadership:
• Manage and mentor a team of Systems Administrators and Cloud Engineers, fostering a collaborative and innovative work environment.

Cloud Strategy:
• Assist in the development and implementation of cloud strategies that align with organizational goals, ensuring scalability and efficiency.

Operational Oversight:
• Oversee daily cloud operations, including monitoring, incident management, and performance tuning.
• Monitor key performance indicators (KPIs) to measure the effectiveness of cloud operations.
• Ensure the implementation of enterprise-level life-cycle management for production systems and deliver maximum availability and reliability.
• Manage and participate in an on-call rotation to provide after-hours support for critical incident resolution and ensure system uptime.

Security Management:
• Advise and assist in the development and implementation of comprehensive information security policies and procedures across cloud environments.
• Ensure compliance with security policies and best practices, implementing measures to protect cloud resources.

Cost Management:
• Monitor cloud spending and optimize resource allocation to reduce costs while maintaining performance.
• Advise on departmental budgets and deliver projects against those budgets.

Collaboration:
• Work closely with cross-functional teams to support application deployments and infrastructure changes.
• Manage and support escalations of tickets and incidents.

Continuous Improvement:
• Identify opportunities for process improvements and automation within cloud operations.

WHAT IS REQUIRED

Key Skills:
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field
• 8+ years of experience in IT, with at least 5 years in cloud operations or a similar role
• Strong knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud architecture
• Proven experience in managing and leading technical teams
• Excellent problem-solving, analytical, and decision-making skills
• Professional experience designing proven IT architectures
• Experience with automation tools and scripting languages
• Proficiency with IaC tools like Terraform, AWS CloudFormation, and similar technologies
• An in-depth knowledge of networking principles and protocols
• Experience with IT architecture (Microsoft, AWS, and similar technologies)
• Strong communication and interpersonal skills
• Maintain working knowledge of industry, market, and competitive landscape
• Fosters a culture of inclusion and cross-functional collaboration
• Demonstrates integrity, ethics, and a commitment to Edmentum’s mission and values

Preferred Skills:
• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
• Experience with DevOps practices and tools
• Knowledge of security standards and frameworks (NIST/SOC II)
• Experience within a SaaS-based business, preferably EdTech

Application Deadline: 5/26/25

Pay range for this role:

$130,000 - $160,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please [e-mail] .

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

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