Operations Manager

Cable ONE; United States; Remote; USD 110,000 - 202,000; Full time

Job summary

Join a leading cable and telecommunications company as an Operations Manager. In this role, you will focus on delivering impactful insights and reporting across sales operations, collaborating with multiple departments. Ideal candidates will have significant experience in analytics, excellent communication skills, and a proven ability to drive sales performance improvements. We're committed to maintaining a collaborative environment that values proactive strategies and continuous improvement.

Benefits

Medical, dental, and vision plans

401(k) - 100% company match

Paid time off

Tuition reimbursement

FREE Cable One services

Qualifications

• 5+ years of experience in sales operations or business analytics roles.
• Advanced proficiency in Power BI, Tableau, and Excel.
• Strong understanding of sales funnel mechanics and campaign performance.

Responsibilities

• Lead the development of dashboards and reports on sales funnel health.
• Conduct funnel reviews with Sales Leadership to identify trends.
• Analyze sales performance data to improve conversions and productivity.

Skills

Sales operations

Reporting

Business analytics

Sales funnel mechanics

Communication

Project management

Education

Bachelor's degree

Certifications in Lean Six Sigma

PMP

Tools

Power BI

Tableau

Excel

Job description

Join to apply for the Operations Manager role at Cable ONE

Join to apply for the Operations Manager role at Cable ONE

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Lead the development and delivery of dashboards and reports focused on sales funnel health, call center performance, closed sales, and revenue attribution.
• Conduct 30-60-90 day funnel reviews with Sales Leadership to identify trends, risks, and sales performance opportunities.
• Build and manage a reporting intake process to prioritize and execute cross-functional reporting requests.
• Analyze sales performance data to identify gaps and implement data-driven strategies that improve conversions and sales productivity.
• Maintain data accuracy across platforms, including current billing systems and reporting tools (e.g., Power BI, Tableau, Excel).
• Partner across Sales, IT, Marketing, Finance, and Legal to align reporting, performance insights, and operational priorities.
• Support and scale sales gap closure modeling and campaign-level impact tracking.
• Drive visibility into “at-risk” revenue opportunities and establish proactive tracking of ticketing and closed sales disputes.
• Provide performance readouts and insights to leadership that influence strategic planning and resource alignment.
• Help shape the future-state reporting infrastructure, including integrated visibility into tickets, chats, and sales trends across channels and systems.
  
  

Qualifications

• 5+ years of experience in sales operations, reporting, or business analytics roles—preferably in a call center or telecommunications environment.
• Advanced proficiency in Power BI, Tableau, Excel, and working with complex billing or operational systems.
• Strong understanding of sales funnel mechanics, forecasting, and campaign performance measurement.
• Proven track record of working cross-functionally with Sales, Marketing, IT, Legal, and Finance teams.
• Experience managing multiple complex data sources and resolving data integrity issues across systems.
• Excellent communication and storytelling skills with the ability to present insights to all levels of the organization.
• Project management experience in go-to-market planning, reporting enhancement, or operational process development is a plus.
• Certifications in Lean Six Sigma, PMP, or data analytics tools are a plus.
  
  

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
  
  

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
  
  

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location
  
  

We’re an Award-Winning Organization!

• Forbes’ “America’s Best Midsized Employers” 2021-2023
  
  

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Telecommunications

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