Clinical Operations Manager (Remote)

Rula; United States; Remote; USD 136,000 - 153,000; Full time

Job summary

A leading company in mental health care is seeking a Clinical Operations Manager to enhance provider quality. This remote position requires an analytical leader with extensive experience in strategy and operations management, focusing on continuous improvement initiatives. Applicants should be adept at working in dynamic environments and delivering actionable insights through data analysis.

Benefits

100% remote work environment

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Paid parental leave

New hire home office stipend

Qualifications

• 5+ years in strategy and operations roles.
• Expertise in Excel/GSheets and SQL for data analysis.
• Experience in high-growth startup environments preferred.

Responsibilities

• Drive provider quality by optimizing quality management processes.
• Identify improvement opportunities and launch initiatives quarterly.
• Collaborate with cross-functional stakeholders.

Skills

Analytical skills

Project management

Attention to detail

Education

Bachelor's degree

Tools

Excel

SQL

Job description

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This range is provided by Rula. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$136,200.00/yr - $152,200.00/yr

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About The Role

We are hiring a Clinical Operations Manager to drive provider quality at Rula by owning and optimizing key quality management processes across our network. This role will own specific programs within provider quality and will identify opportunities for improvement, launch cross-functional initiatives each quarter, and influence stakeholders to align on priorities.

Example areas of ownership include our provider quality reviews, provider-driven cancellations workstream, and note quality improvement. The ideal candidate is highly analytical (leveraging Excel/GSheets and SQL), has project management expertise, and brings a strong bias for action to spearhead efficiency.

Required Qualifications

• 5+ years of experience in strategy and operations-based roles (Business Operations, Product Operations, Consulting, etc.)
• Expert-level proficiency with Excel/GSheets, and advanced proficiency leveraging SQL for data analysis
• Skillfulness in applying structure, and bringing an attention to detail to prioritize project needs and drive continuous improvements
• Experience building trust and collaborating effectively alongside cross-functional stakeholders in a fast moving environment
  
  

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience in a high-growth startup environment
• Experience in consulting, banking or other analytical sector/industry
• Expertise using Looker and Salesforce
• Experience working with provider populations/clinicians and leading critical initiatives to improving outcomes
  
  

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
  
  

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Mental Health Care

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