Operations Engineer II, AWS Managed Services (AMS)

Amazon; Dallas (TX); On-site; USD 96,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Engineer II for AWS Managed Services in Dallas, TX. You will operate the Managed Service platform, troubleshoot complex issues, and collaborate with internal teams to meet customer infrastructure needs.

You will drive improvements, mentor teammates, and act as escalation point during outages while leveraging cloud-automation and virtualization technologies. A strong background in networking and OS support is required.

Qualifications

• Bachelor's degree in computer science or equivalent.
• 4+ years of network and operating system support experience.
• 4+ years of virtualization, orchestration and cloud computing experience (Hypervisors, VMware, Xen).

Responsibilities

• Operate the Managed Service platform and collaborate with internal service teams to meet customer infrastructure needs.
• Troubleshoot complex issues and reproduce customer issues to drive root-cause analysis.
• Build and maintain utilities and tools for safe high-speed operation at scale.
• Identify and drive improvements to technical processes.
• Serve as an escalation point and mentor to less experienced engineers.
• Provide voice of the customer to internal AWS teams during incidents.
• Lead customer communications during critical events.
• Learn and leverage new cloud technologies.

Skills

Networking & OS support

Virtualization & cloud computing

Scripting & automation

Education

Bachelor's degree in computer science or equivalent

Tools

VMware

Xen

Active Directory

Configuration Management

PowerShell

Python

CI/CD tools

Job description

Operations Engineer II, AWS Managed Services (AMS)

Job ID: 10514280 | Amazon Web Services, Inc.

Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the AWS Managed Services team you will be at the forefront of Cloud technologies, interacting with the full breadth of AWS services.

AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

As a member of Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.

Key job responsibilities

• Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.
• Troubleshoot complex issues, Drive root cause by re-producing customer issues, and build proof of concept environments that abide by cloud-best-practices.
• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
• Identify and drive improvements to technical processes.
• Act as an escalation point and mentor to less experienced engineers on the team and across Amazon.
• Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
• Drive customer communication during critical events.
• Learn and leverage groundbreaking technologies.

Basic Qualifications

• Bachelor's degree in computer science or equivalent
• 4+ years of network and operating system support experience
• 4+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience

Preferred Qualifications

• Experience with the AWS platform, web services, software development, or related technologie
• Experience with service-oriented architecture and web services
• Experience with Active Directory, or experience in deploying identity and access management systems and experience managing full application stacks from the OS up through custom applications
• Experience with aspect(s) of security: network, application, security protocols, cryptography, etc.
• Experience with Configuration Management Software.
• Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).
• Experience in a DevOps team, supporting CI/CD workloads.
• Experience configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location).
• Experience in Networking (e.g. Deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP etc.).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Important FAQs for current Government employees

Before proceeding, please review the following FAQs

https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually