Cloud-Native Contact Center Lead Engineer

Usbank; Irving (TX); On-site; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Job summary

U.S. Bank seeks a highly skilled professional to lead modernization of enterprise Contact Center platforms using AWS and Generative AI. You will architect scalable, fault-tolerant systems across multi-AZ and multi-region deployments, integrate CRM/telephony/data platforms, and drive AI-powered agent solutions.

The role requires collaboration with Product, Architecture, Operations and Leadership, and entails incident management and platform reliability initiatives in a blended workforce.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6–8 years of relevant experience.
• Strong hands-on AWS experience with Amazon Connect, Lambda, API Gateway, DynamoDB, S3, Kinesis, IAM and cloud-native architectures.

Responsibilities

• Lead modernization and transformation of enterprise Contact Center platforms.
• Drive adoption of AWS cloud technologies and Generative AI to improve customer experiences.
• Design scalable, multi-AZ and multi-region AWS architectures.
• Architect and support AWS-based Contact Center solutions using Amazon Connect and serverless tech.
• Lead integrations across CRM, telephony, data platforms and enterprise apps.
• Develop AI-powered Contact Center solutions including Conversational AI and Agent Assist.

Skills

AWS

Java

Python

Node.js

React

Cloud Architecture

Education

Bachelor’s degree

Tools

Amazon Connect

Lambda

API Gateway

DynamoDB

S3

Kinesis

IAM

Terraform

Kubernetes

Spring Boot

Job description

U.S. Bank seeks a highly skilled professional to lead modernization of enterprise Contact Center platforms using AWS and Generative AI. You will architect scalable, fault-tolerant systems across multi-AZ and multi-region deployments, integrate CRM/telephony/data platforms, and drive AI-powered agent solutions.

The role requires collaboration with Product, Architecture, Operations and Leadership, and entails incident management and platform reliability initiatives in a blended workforce.