Cloud HCM Support Analyst - Oracle Fusion

Nemours-Children

Jacksonville (FL)

On-site

USD 90,000 - 120,000

Full time

12 days ago

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Job summary

Nemours Children's Health seeks a Cloud Application Analyst to provide hands-on SaaS support for Oracle Fusion Cloud HCM, including configuration, testing, and release readiness, across Jacksonville or Orlando campuses.

You will manage security roles, data access, and integrations, perform end-to-end testing, and assist with quarterly releases while maintaining documentation and knowledge articles for supported HCM modules.

Qualifications

Bachelor’s degree in IT/CS/Healthcare Administration/Business Administration or related field.
3+ years of experience supporting enterprise cloud applications, preferably Oracle Fusion Cloud HCM or another large-scale SaaS HR technology platform.
Relevant Oracle Cloud certification or related credentials preferred.

Responsibilities

Provide direct technical support for Oracle Fusion Cloud HCM modules, including issue triage, log review, troubleshooting, root cause analysis, defect resolution, environment validation, and escalation through Oracle support when needed.
Configure, maintain, and support Oracle HCM functionality, workflow, approvals, alerts, notifications, profile options, lookups, value sets, flexfields, security roles, data roles, and related application settings.
Build and test system changes in lower environments before promoting approved changes to production following change control, migration, validation, and post-implementation support standards.
Support Oracle quarterly release readiness by reviewing release readiness materials, assessing feature impacts, evaluating opt-in functionality, coordinating regression testing, documenting results, and validating production readiness.
Execute unit, system, integration, regression, security, data-load, and end-to-end testing for configuration changes, enhancements, fixes, integrations, reports, and release updates.
Troubleshoot HCM security, role provisioning, data access, workflow routing, approval rules, authentication issues, and user access defects in partnership with security and identity management teams.
Monitor and resolve application incidents, service requests, defects, recurring issues, and performance concerns to improve system reliability, supportability, and end-user experience.
Support Oracle reporting and data validation tools such as OTBI, BI Publisher, subject areas, secured views, extracts, and scheduled reports used for operational support and issue resolution.
Maintain configuration documentation, technical design notes, test scripts, migration notes, release notes, support procedures, and technical knowledge articles for supported HCM modules.