Cloud FinOps Success Manager

North Cloud; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

North Cloud is building the next-generation cloud spend management platform. We are hiring a Customer Success Manager in New York to onboard customers, help them understand cost data, and demonstrate continuous value through automation and insights.

You will translate technical savings into business impact, collaborate with Engineering and GTM teams, and guide customers to save money and scale smarter while building dashboards and repeatable playbooks.

Qualifications

• 3–5 years of experience in Customer Success, Technical Account Management, or Operations.
• Experience with FinOps or cloud infrastructure (AWS, GCP, or Azure).
• Data-driven and comfortable working with metrics, dashboards, and financial modeling.
• Excellent communicator who can translate technical value into business outcomes.
• Based in New York City (hybrid) with ability to collaborate in-office with our team.

Responsibilities

• Own customer relationships post-sale: onboarding, adoption, and ongoing engagement.
• Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly.
• Build and maintain dashboards and reports that highlight customer impact and ROI.
• Partner with Eng. to share feedback, shape features, and improve the user experience.
• Develop repeatable playbooks for account management and renewal processes as we scale.
• Become a trusted advisor to engineering and finance leaders managing cloud spend.

Skills

Data-driven

Excellent communicator

Startup experience

Cross-functional collaboration

Tools

Looker

Tableau

Metabase

BigQuery

Notion

Jira

HubSpot

Snowflake

dbt

Job description

North Cloud is building the next-generation cloud spend management platform. We are hiring a Customer Success Manager in New York to onboard customers, help them understand cost data, and demonstrate continuous value through automation and insights.

You will translate technical savings into business impact, collaborate with Engineering and GTM teams, and guide customers to save money and scale smarter while building dashboards and repeatable playbooks.