Cloud Engineer

Utah; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Utah is seeking a System Administrator II to install, configure, and maintain computer software systems and peripheral equipment. You will secure systems, manage users, and coordinate updates across software, hardware, and OS layers, while contributing to documentation and automation efforts.

Responsibilities include handling daily requests and incidents, monitoring alerts across UC platforms, and supporting service desk with escalation where needed.

Qualifications

• Bachelor’s degree (or equivalent) plus 4 years of related work experience, or Master’s degree (or equivalent) plus 2 years.
• Experience administering email/messaging systems and related platforms.
• Knowledge of Windows, Mac, and Linux operating systems.

Responsibilities

• Manage daily service requests and incident queues for IT systems.
• Monitor alerts and troubleshoot issues across unified communications platforms.
• Collaborate with engineers on cross‑functional tasks and projects.
• Support deployment and maintenance of UC projects and services.
• Ensure email and messaging services remain fully functional and optimized.
• Create and maintain technical runbooks, backups, and support processes.
• Develop automation and scripting to improve efficiency and incident response.

Education

Bachelor's degree or higher

Tools

PowerShell

Python

Google Workspace

Microsoft Exchange

Microsoft 365

Windows

Linux

MacOS

Cloud integration

Job description

System Administrator II

Job Summary

Install, configure, and maintain computer software systems and associated peripheral equipment. Maintain operating efficiency and stability, ensure the security and integrity of all systems and data, and respond to outages and other issues. Perform application administration activities such as creating, modifying, and deleting users, optimizing remote access, and security access for messaging systems, databases, and web applications. Coordinate with department leadership to plan, design, and schedule the release of all software, hardware, and operating system updates. Develop and enhance processes and technical documentation, create back‑up procedures, test plans, and reports. Prioritize and respond to requests for service and may provide escalation support to help/service desk staff.

Responsibilities

• Manage daily service requests and incident ticket queues.
• Monitor system alerts and troubleshoot issues across Unified Communications and collaboration platforms.
• Collaborate with other engineers on complex tasks and cross‑functional projects.
• Contribute to the design, deployment, and support of Unified Communications projects as assigned.
• Ensure email and messaging services are fully functional and optimized.
• Develop and maintain technical documentation, run‑books, and support processes.
• Identify opportunities for process improvement and automation (e.g., PowerShell scripting).

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Systems Administrator, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Preferences

• Microsoft Exchange and/or Microsoft 365 certifications.
• Hands‑on experience administering Google Workspace.
• Cloud application integration experience.
• Scripting skills (e.g., PowerShell, Python, or similar).
• Working understanding of Windows, Mac, and Linux OSes.
• Strong troubleshooting and problem‑solving skills.

EEO Statement

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located on the University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu.