Sr. Manager, IT

Utah; Salt Lake City (UT); On-site; USD 85,000 - 110,000; Full time

Job summary

The University of Utah is looking for a Senior Manager of IT based in Salt Lake City, UT. This role requires overseeing the development and implementation of IT systems while providing leadership to the IT team.

The ideal candidate will have extensive experience in IT management, with a bachelor's degree or equivalent education. Key responsibilities include project management, vendor coordination, and ensuring compliance with institutional policies.

Qualifications

• Requires 8+ years of IT management experience with a bachelor's degree or higher education equivalency.
• Project management experience is crucial, along with compliance and regulatory knowledge.
• Must have strong skills in technical documentation and asset management.

Responsibilities

• Design and implement IT systems aligned with departmental needs.
• Provide leadership and mentorship to IT staff.
• Manage procurement and compliance with institutional policies.

Skills

Leadership

IT best practices

Vendor coordination

Project management

Technical documentation

Education

Bachelor's degree or equivalency

Tools

Microsoft Windows

Mac OS

Automated Device Management

Job description

Job Title: Information Technology Management

Working Title: Sr. Manager, IT

Location: Campus, Salt Lake City, UT

Department: 01555 - UIT INFRASTRUCTURE & OPS

Pay Range: $85,000 - $110,000

Responsibilities

• Design, develop, and implement IT systems, policies, and operational goals that support both organizational and departmental needs.
• Provide senior-level leadership and coordination across IT managers and senior systems engineering staff, ensuring alignment of priorities, standards, and service delivery models.
• Lead, mentor, and develop IT staff by providing coaching, training, and professional growth opportunities; establish clear performance expectations and conduct regular evaluations.
• Oversee staffing functions including workforce planning, recruitment, hiring, onboarding, and HR-related processes in alignment with university policies.
• Act as a primary liaison between IT and client departments, building strong relationships, understanding business needs, and ensuring high levels of customer satisfaction.
• Plan, coordinate, and manage IT projects from initiation through completion, while also serving in a hands‑on technical role (systems administration) as needed.
• Ensure adherence to IT best practices, ITIL processes, and standardized workflows to improve service delivery, consistency, and operational efficiency.
• Manage and maintain asset lifecycle processes, including purchasing, inventory control, auditing, and equipment tracking for all supported departments.
• Oversee procurement activities, including vendor coordination, equipment ordering, and contract management for departmental IT services and support agreements.
• Ensure compliance with institutional security initiatives, policies, and regulatory requirements; track and report on compliance metrics and remediation efforts.
• Manage and support Mobile Device Management (MDM) and endpoint management solutions to ensure secure, standardized device configurations.
• Develop and maintain clear technical documentation, knowledge base articles, and process guides to support staff and promote consistency.
• Collaborate with leadership to align IT services with strategic priorities, financial planning, and long-term operational goals.
• Support and model a culture of accountability, organization, and thoroughness, ensuring accuracy and consistency across all team functions.
• Participate in an on‑call rotation and remain available outside standard business hours to support critical client and operational needs.
• Travel on and off campus as required using a personal vehicle.
• Perform other duties as assigned.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly related work experience.

Preferences

• 15 years of computer support related experience.
• ITIL Foundations Certification.
• A+ MCSE or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.
• JAMF 200 level training.
• Atrium, CCure and RS2 experience.

Job Code: M34624

Grade: M22

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). Online reports may be submitted at https://oeo.utah.edu.