Field Service Coordinators

University of Utah; Campus (IL); On-site; USD 17,000 - 30,000; Full time

Job summary

The University of Utah in Salt Lake City, UT, invites applications for Field Service Coordinator II. This position supports UIT Unified Communications services including VoIP, email, teleconferencing, calendaring, and cloud storage; part of a small team delivering reliable communications for campus and hospital departments.

Responsibilities include configuring UC systems, coordinating changes, handling work orders, and providing customer support across voicemail, video and conferencing.

Qualifications

• 1 year of related work experience required.
• Equivalency: 1 year of higher education can substitute for 1 year of related work experience.
• Preferred: telecommunications experience and strong written and oral communications skills.

Responsibilities

• Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)
• Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method
• Determines whether infrastructure and inventory are available to meet needs
• Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary
• Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary
• Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources.

Skills

VoIP

Telecommunications

Customer service

Communication

Tools

Avaya

Centrex

Microsoft Teams

Job description

Job Summary

Monday through Friday 8-5. After hours support as needed.

VP Area

VP Area President

Department

Department 00428 - UIT - Network & Comm. Srvs

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $12.02 - $22.00/hour

Close Date

Close Date 09/30/2026

Priority Review Date (Note - Posting may close at any time)

Field Service Coordinator II

This position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.

About UIT

University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah

Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)


• Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method


• Determines whether infrastructure and inventory are available to meet needs


• Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary


• Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary


• Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources.

Job Code: S35182

Grade: S16

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Field Service Coordinator, II: Requires at least 1 year of related experience.

Preferences

One to two years experience in telecommunications or a related field, or equivalency; demonstrated written and oral communications skills; the ability to work with all levels of personnel; a commitment to service excellence; and have demonstrated customer service skills also required.

Additional Information

The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*)

• * What is your highest level of completed education?
  
  
  
  • None
  
  
  • High School Diploma or Equivalent
  
  
  • Associate Degree
  
  
  • Bachelor's Degree
  
  
  • Master's Degree
  
  
  • Doctorate Degree
  
  
  
  


• * How many years of related work experience do you have?
  
  
  
  • Less than 2 years
  
  
  • 2 years or more, but less than 4 years
  
  
  • 4 years or more, but less than 6 years
  
  
  • 6 years or more, but less than 8 years
  
  
  • 8 years or more, but less than 10 years
  
  
  • 10 years or more, but less than 12 years
  
  
  • 12 years or more, but less than 14 years
  
  
  • 14 years or more
  
  
  
  

Required Documents

• Resume

Optional Documents

• Cover Letter

University Human Resource Management

250 East 200 South, Suite 125 Salt Lake City, UT 84111

Contact us: [phone] By Email: [e-mail]