Cloud Engineer

The Chronicle Of Higher Education, Inc.

Salt Lake City (UT)

On-site

USD 60,000 - 70,000

Full time

14 days+

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Job summary

University Information Technology (UIT) at the University of Utah is seeking a Cloud Engineer to support Microsoft 365 and Google Workspace services, providing technical guidance for planning and implementing new solutions while ensuring stability of existing platforms.

You will work with IT and business partners to design and deliver solutions that meet institutional needs, focusing on Microsoft 365, Google Workspace, Box and Linux, with integrations into university environments.

Qualifications

Bachelor's degree or equivalent with related work experience.
Microsoft Exchange and/or Microsoft 365 certifications preferred.
Hands-on experience administering Google Workspace.
Cloud application integration experience.
Scripting skills (PowerShell, Python, or similar).
Working understanding of Windows, Mac and Linux OSes.
Strong troubleshooting and problem-solving skills.

Responsibilities

Manage daily service requests and incident ticket queues.
Monitor system alerts and troubleshoot issues across Unified Communications and collaboration platforms.
Collaborate with other engineers on complex tasks and cross-functional projects.
Contribute to the design, deployment, and support of Unified Communications projects as assigned.
Ensure email and messaging services are fully functional and optimized.
Develop and maintain technical documentation, run-books, and support processes.
Identify opportunities for process improvement and automation (e.g., PowerShell scripting).

Skills

Google Workspace

Microsoft Exchange

Microsoft 365 certifications

Cloud integration

Scripting (PowerShell/Python)

Windows

Linux

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

PowerShell

Python

Google Workspace Admin

Box

Windows OS

Linux OS

Microsoft 365 Admin

Job description

Cloud Engineer

Job Summary

Systems Administrator II

Install, configure, and maintain computer software systems andassociated peripheral equipment. Maintain operating efficiency andstability, ensure the security and integrity of all systems anddata, and respond to outages and other issues. Perform applicationadministration activities such as creating, modifying, and deletingusers, optimizing remote access, and security access for messagingsystems, databases, and web applications. Coordinate withdepartment leadership to plan, design, and schedule the release ofall software, hardware, and operating system updates. Develop andenhance processes and technical documentation, create back-upprocedures, test plans, and reports. Prioritize and respond torequests for service and may provide escalation support tohelp/service desk staff.

About UIT

University Information Technology(UIT), the central IT service provider for theUniversity of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's sharedIT services including the wired and wireless network; CampusInformation Services (CIS) portal; UMail, telephone, and onlinecollaboration; digital learning technologies; information security;software licensing; and a host of other IT systems andservices.

About the University of Utah

Located in Salt LakeCity, the U is the flagship institution of the State of Utah'ssystem of higher education, home to arts and museumvenues and a member of the BIG-12 Conference. Skiing andsnowboarding opportunities are a short distance fromcampus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City ishome to the Utah Symphony andOpera, Ballet West,professional sports teams, and a wide range ofother cultural and recreational activities.

Responsibilities

We are seeking a Cloud Engineer to support Microsoft 365 and GoogleWorkspace services at the University. This role will providetechnical guidance in planning and implementing new solutions whileensuring the stability and reliability of existing platforms. Youwill work closely with IT and business partners to design anddeliver solutions that support institutional needs, with emphasison all Microsoft 365 services, Google Workspace, Box and Linux,with integrations into both physical and digital universityenvironments.

Manage daily service requests and incident ticket queues.
Monitor system alerts and troubleshoot issues across UnifiedCommunications and collaboration platforms.
Collaborate with other engineers on complex tasks andcross-functional projects.
Contribute to the design, deployment, and support of UnifiedCommunications projects as assigned.
Ensure email and messaging services are fully functional andoptimized.
Develop and maintain technical documentation, run-books, andsupport processes.
Identify opportunities for process improvement and automation(e.g., PowerShell scripting).

Job Code: P34442Grade: P16

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Department may hire employee at one of thefollowing job levels:

Systems Administrator, II: Requires a bachelor's(or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

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