Remote Cloud CCaaS Architect: Voice & IVR

5 Star Recruitment; Middletown Township (PA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible work arrangement

Opportunity for remote work

Job summary

A leading recruitment agency is seeking a Voice Phone Cloud Contact Center Architect located in Middletown, Pennsylvania. This role involves designing and implementing voice and contact center solutions with a focus on migrating services to a cloud environment. The ideal candidate will have extensive experience in contact center architecture, especially in a PCI compliant setting, and proficiency in Microsoft Dynamics. Occasional onsite meetings in Middletown are required, aligning with project activities and team coordination.

Qualifications

• 10+ years experience in high-volume contact center design.
• 1+ years experience with Microsoft Dynamics Contact Center and Azure Communication Services.
• Experience with CTI integrations with Microsoft Dynamics CE platform.

Responsibilities

• Design and implement voice and contact center solutions.
• Migrate from on-prem contact center to cloud.
• Lead Unified Communications Solution Architect duties.

Skills

Designing contact center solutions

Natural Language IVR

Microsoft Dynamics Contact Center

Cloud environment management

Delegating PCI compliance

Education

Bachelor's degree in business management or information systems

Tools

Microsoft Office 365

Microsoft ADO Testing Module

Job description

A leading recruitment agency is seeking a Voice Phone Cloud Contact Center Architect located in Middletown, Pennsylvania. This role involves designing and implementing voice and contact center solutions with a focus on migrating services to a cloud environment. The ideal candidate will have extensive experience in contact center architecture, especially in a PCI compliant setting, and proficiency in Microsoft Dynamics. Occasional onsite meetings in Middletown are required, aligning with project activities and team coordination.