Cloud Availability TPM — AI-Driven Ops & Upgrades

Candidate; San Francisco (CA); Presencial; USD 200 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Equity

PTO & holidays

Health insurance

HSA contributions

Parental leave

Disability insurance

Tuition reimbursement

Mental health support

Commuter benefits

Cell phone stipend

401(k) match

Volunteer time off

Travel insurance

Meals allowance

Resumo da oferta

Crusoe is hiring a Technical Program Manager in San Francisco to lead maintenance window planning, incident response and major network upgrade projects for high-availability cloud infrastructure.

You will coordinate cross-functional teams, identify risks early, and partner with vendors and Customer Success on critical upgrades. Strong communication and AI-driven execution skills are essential for success in this role.

Qualificações

• Bachelor's degree in Engineering, Computer Science, or related field or equivalent practical experience.
• 2 to 5+ years as a Technical Program Manager with cloud infra, availability, or operations exposure.
• Experience with maintenance window planning and host patching in high-availability systems.
• Experience with incident management: cross-functional coordination, PIRs, remediation tracking.
• Familiarity with network switch upgrade planning and dependency tracking.
• Ability to build lightweight program processes for defined initiatives and know when to elevate.
• Active use of AI tools for risk detection, status reporting, and dependency mapping.
• Strong written and verbal communication for coordinating incident response and reporting status.

Responsabilidades

• Own planning and execution of maintenance windows/production changes for high-availability cloud infrastructure.
• Coordinate cross-functional response during major incidents or outages and drive post-incident reviews.
• Support planning for major network switch upgrades and migrations, tracking key dependencies.
• Identify technical risks in cloud availability programs and determine when to solve directly or elevate.
• Engage with hardware/network vendors and Customer Success on infrastructure upgrades and communicate with stakeholders.
• Build lightweight execution frameworks for availability and reliability programs (e.g., firmware campaigns).
• Use AI tools to improve risk identification, dependency tracking and status communication in daily work.
• Establish credibility with engineering teams through fluency in maintenance workflows and incident processes.

Conhecimentos

Maintenance planning

Incident management

Network upgrades

Technical risk id

Vendor coordination

Program frameworks

AI-driven execution

Engineering credibility

Formação académica

Bachelor's in Engineering/CS

Descrição da oferta de emprego

Crusoe is hiring a Technical Program Manager in San Francisco to lead maintenance window planning, incident response and major network upgrade projects for high-availability cloud infrastructure.

You will coordinate cross-functional teams, identify risks early, and partner with vendors and Customer Success on critical upgrades. Strong communication and AI-driven execution skills are essential for success in this role.