Cloud Availability TPM Lead: Uptime & Reliability

Crusoe; San Francisco (CA); Presencial; USD 200 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Equity granted

Paid time off

Health, dental & vision insurance

401(k) retirement plan

Resumo da oferta

Crusoe is seeking a Senior Technical Program Manager to own execution for cloud availability, maintenance windows, host patching, and incident management. You will work with an engineering team to balance customer disruption with essential hardware updates and drive cross-functional responses during incidents.

You’ll lead planning for network switch upgrades, identify and track dependencies, and build lightweight frameworks for reliability programs.

Qualificações

• 2 to 5+ years of experience as a Technical Program Manager, with cloud infra exposure.
• Experience with incident management practices and SLA commitments.
• Familiarity with network switch upgrades and dependency tracking.
• Able to build lightweight program processes for well-defined initiatives.
• Active use of AI tools in program management with examples.

Responsabilidades

• Own maintenance window planning and execution for high-availability cloud infrastructure.
• Coordinate cross-functional response during major incidents and drive PIRs to closure.
• Support planning for network switch upgrades and migrations, tracking key dependencies.
• Identify technical risks in cloud availability programs and know when to escalate.
• Engage with hardware vendors and Customer Success on upgrades and communications.
• Build lightweight execution frameworks for reliability programs (e.g., firmware campaigns).
• Use AI tools to improve risk detection, dependency tracking, and status reporting.
• Demonstrate engineering credibility through fluency in maintenance workflows and incident processes.

Conhecimentos

Program management

Cloud infrastructure

Incident coordination

Network upgrade planning

AI in PM

Engineering fluency

Formação académica

Bachelor's in Engineering/CS or related field

Ferramentas

GPU infrastructure

Descrição da oferta de emprego

Crusoe is seeking a Senior Technical Program Manager to own execution for cloud availability, maintenance windows, host patching, and incident management. You will work with an engineering team to balance customer disruption with essential hardware updates and drive cross-functional responses during incidents.

You’ll lead planning for network switch upgrades, identify and track dependencies, and build lightweight frameworks for reliability programs.