Incident Manager - AI Cloud & HPC

Comunidade Metodista; San Francisco (CA); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Hybrid work schedule

Industry competitive pay

Restricted Stock Units

Health insurance

401(k) with company match

Parental leave

Tuition reimbursement

Cell phone reimbursement

Commuter benefits

Paid time off

Teladoc

Vision and dental

Life insurance

Disability insurance

Calm app subscription

Job summary

Crusoe is hiring an Incident Manager in San Francisco, CA, to uphold service reliability and customer trust. You will lead high-visibility incident responses, coordinate across engineering and product teams, and develop robust incident processes to minimize downtime.

The role requires 4-5 years of customer-facing experience, strong Linux knowledge, and excellent communication. Hybrid work, competitive pay, and RSUs are included to support scalable infrastructure projects.

Qualifications

• 4-5 years of customer-facing experience.
• Strong Linux expertise and troubleshooting skills.
• Excellent written and verbal communication abilities.
• Experience with incident management and on-call rotations.
• Ability to drive rapid, effective responses to complex technical issues.

Responsibilities

• Lead incident responses and coordinate cross-functional teams.
• Diagnose and resolve high-visibility incidents with minimal downtime.
• Develop self-serve support processes and incident response playbooks.
• Collaborate with engineering for product improvements and knowledge sharing.

Skills

Incident management

Linux

Customer-facing

On-call rotations

Tools

Infiniband

Containerization

Distributed training

Job description

Crusoe is hiring an Incident Manager in San Francisco, CA, to uphold service reliability and customer trust. You will lead high-visibility incident responses, coordinate across engineering and product teams, and develop robust incident processes to minimize downtime.

The role requires 4-5 years of customer-facing experience, strong Linux knowledge, and excellent communication. Hybrid work, competitive pay, and RSUs are included to support scalable infrastructure projects.