Staff Technical Program Manager, Cloud Availability

Candidate; San Francisco (CA); On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Equity

PTO & holidays

Health insurance

HSA contributions

Parental leave

Disability insurance

Tuition reimbursement

Mental health support

Commuter benefits

Cell phone stipend

401(k) match

Volunteer time off

Travel insurance

Meals allowance

Job summary

Crusoe is hiring a Technical Program Manager in San Francisco to lead maintenance window planning, incident response and major network upgrade projects for high-availability cloud infrastructure.

You will coordinate cross-functional teams, identify risks early, and partner with vendors and Customer Success on critical upgrades. Strong communication and AI-driven execution skills are essential for success in this role.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field or equivalent practical experience.
• 2 to 5+ years as a Technical Program Manager with cloud infra, availability, or operations exposure.
• Experience with maintenance window planning and host patching in high-availability systems.
• Experience with incident management: cross-functional coordination, PIRs, remediation tracking.
• Familiarity with network switch upgrade planning and dependency tracking.
• Ability to build lightweight program processes for defined initiatives and know when to elevate.
• Active use of AI tools for risk detection, status reporting, and dependency mapping.
• Strong written and verbal communication for coordinating incident response and reporting status.

Responsibilities

• Own planning and execution of maintenance windows/production changes for high-availability cloud infrastructure.
• Coordinate cross-functional response during major incidents or outages and drive post-incident reviews.
• Support planning for major network switch upgrades and migrations, tracking key dependencies.
• Identify technical risks in cloud availability programs and determine when to solve directly or elevate.
• Engage with hardware/network vendors and Customer Success on infrastructure upgrades and communicate with stakeholders.
• Build lightweight execution frameworks for availability and reliability programs (e.g., firmware campaigns).
• Use AI tools to improve risk identification, dependency tracking and status communication in daily work.
• Establish credibility with engineering teams through fluency in maintenance workflows and incident processes.

Skills

Maintenance planning

Incident management

Network upgrades

Technical risk id

Vendor coordination

Program frameworks

AI-driven execution

Engineering credibility

Education

Bachelor's in Engineering/CS

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

About This Role

• Maintenance Window Planning & Execution: Own the planning and execution of maintenance windows/production changes for high-availability cloud infrastructure, balancing minimal customer workload disruption against the need for host patching and hardware updates.

• Incident Management: Coordinate cross-functional response during major incidents or unplanned outages — driving communications, leading post-incident reviews (PIRs), and tracking remediation items through to closure without compromising SLA commitments.

• Network Switch Upgrades: Support planning for major network switch upgrades and migrations, tracking the hardest dependencies and flagging what's most likely to break before it does.

• Technical Risk Identification: Catch technical risks in cloud availability programs before the engineering team surfaces them, and know when to solve it directly versus elevate.

• Vendor & Partner Coordination: Engage directly with hardware/network vendors and Customer Success on high-stakes infrastructure upgrades, keeping customer-facing teams informed through the process.

• Program Frameworks: Build lightweight, fit-for-purpose execution frameworks for well-scoped availability and reliability programs (e.g., firmware update campaigns) where none exist today.

• AI-Driven Program Execution: Actively use AI tools to improve risk identification, dependency tracking, and status communication in daily program work.

• Engineering Credibility: Build trust with an engineering team that hasn't previously worked with a TPM — through technical fluency in maintenance workflows and incident processes, not through imposed process

What You’ll Be Working On

• Maintenance Window Planning & Execution: Own the planning and execution of maintenance windows/production changes for high-availability cloud infrastructure, balancing minimal customer workload disruption against the need for host patching and hardware updates.

• Incident Management: Coordinate cross-functional response during major incidents or unplanned outages — driving communications, leading post-incident reviews (PIRs), and tracking remediation items through to closure without compromising SLA commitments.

• Network Switch Upgrades: Support planning for major network switch upgrades and migrations, tracking the hardest dependencies and flagging what's most likely to break before it does.

• Technical Risk Identification: Catch technical risks in cloud availability programs before the engineering team surfaces them, and know when to solve it directly versus elevate.

• Vendor & Partner Coordination: Engage directly with hardware/network vendors and Customer Success on high-stakes infrastructure upgrades, keeping customer-facing teams informed through the process.

• Program Frameworks: Build lightweight, fit-for-purpose execution frameworks for well-scoped availability and reliability programs (e.g., firmware update campaigns) where none exist today.

• AI-Driven Program Execution: Actively use AI tools to improve risk identification, dependency tracking and status communication in daily program work.

• Engineering Credibility: Build trust with an engineering team that hasn't previously worked with a TPM — through technical fluency in maintenance workflows and incident processes, not through imposed process

What You’ll Bring to the Team

• Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience.

• 2 to 5+ years of experience as a Technical Program Manager, with direct exposure to cloud infrastructure, availability, or operations environments.

• Working knowledge of maintenance window planning, host patching, and hardware/firmware update cycles for high-availability systems.

• Experience with incident management practices: cross-functional incident coordination, post-incident reviews, and remediation tracking against SLA commitments.

• Familiarity with network switch upgrade or migration planning, including how to identify and track critical dependencies.

• Demonstrated ability to build basic, lightweight program processes for well-defined initiatives and to know when to elevate versus solve directly.

• Active use of AI tools in program management work (risk detection, status reporting, dependency mapping), with concrete examples.

• Strong written and verbal communication skills for coordinating incident response and reporting status across technical and customer-facing stakeholders

Bonus Points

• Direct experience in GPU or accelerated-computing cloud infrastructure environments.

• Prior experience partnering with Customer Success or customer-facing teams during infrastructure upgrades.

• Exposure to designing incident management or maintenance window frameworks from scratch, rather than operating within an existing one.

• Experience navigating pushback from senior technical leaders without formal authority.

Benefits

• Competitive compensation and equity packages

• Restricted Stock Units

• Paid time off, paid holidays & leave of absence programs

• Comprehensive health, dental & vision insurance

• Employer contributions to HSA account

• Paid parental leave

• Paid life insurance, short-term and long-term disability

• Professional development & tuition reimbursement

• Mental health & wellness support

• Commuter benefits (parking & transit)

• Cell phone stipend

• 401(k) Retirement plan with company match up to 4% of salary

• Volunteer time off

• Global travel insurance & emergency assistance

• Daily meals allowance

• Additional perks & programs specific to location

Compensation

Compensation will be paid in the range of $200,000-$240,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.