Cloud Account Manager: Drive Growth & Optimization

FinOps Weekly; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

DoiT is seeking an Account Manager to join our US Sales team, fully remote in the United States with a preference for the Midwest or East Coast. You will nurture existing relationships, identify growth opportunities, and serve as a trusted liaison to cloud vendor teams to drive revenue and customer success.

You will manage escalations, negotiate long-term commitments, and collaborate with engineering and vendor teams to deliver value.

Qualifications

• 2+ years in Account Management/Customer Success/Customer Engineering.
• 3+ years at a technology company.
• Strong verbal/written communication skills.
• Strong technical skills to engage productively with technical teams.
• Analytical, detail-oriented with strong operational/administration abilities.
• Desire to grow within the organization and broaden skill sets.
• Great sense of humor and enjoys having fun at work.
• Bonus points: AWS, GCP, FinOps ecosystem knowledge; cloud certifications; additional languages.

Responsibilities

• Develop a deep understanding of our cloud management platform and client needs.
• Maintain knowledge of customers and coordinate with vendor teams to show value and growth opportunities.
• Manage customer-related support escalations to resolution and ensure high satisfaction.
• Negotiate and close long-term commitments with key stakeholders balancing customer, vendor and company interests.
• Identify new workload opportunities within customers' Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of customers for ongoing reviews.
• Provide customer feedback to engineering to align product with market needs and prioritize deliverables.
• Deliver quarterly reviews with customers tracking timelines and projected cloud spending.
• Identify cost optimization opportunities within the customer cloud environment.
• Work with Cloud Vendors Sales Reps on mutual customers.

Skills

Communication

Technical aptitude

Analytical

Growth mindset

Job description

DoiT is seeking an Account Manager to join our US Sales team, fully remote in the United States with a preference for the Midwest or East Coast. You will nurture existing relationships, identify growth opportunities, and serve as a trusted liaison to cloud vendor teams to drive revenue and customer success.

You will manage escalations, negotiate long-term commitments, and collaborate with engineering and vendor teams to deliver value.