Account Manager, US

FinOps Weekly; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

DoiT is seeking an Account Manager to join our US Sales team, fully remote in the United States with a preference for the Midwest or East Coast. You will nurture existing relationships, identify growth opportunities, and serve as a trusted liaison to cloud vendor teams to drive revenue and customer success.

You will manage escalations, negotiate long-term commitments, and collaborate with engineering and vendor teams to deliver value.

Qualifications

• 2+ years in Account Management/Customer Success/Customer Engineering.
• 3+ years at a technology company.
• Strong verbal/written communication skills.
• Strong technical skills to engage productively with technical teams.
• Analytical, detail-oriented with strong operational/administration abilities.
• Desire to grow within the organization and broaden skill sets.
• Great sense of humor and enjoys having fun at work.
• Bonus points: AWS, GCP, FinOps ecosystem knowledge; cloud certifications; additional languages.

Responsibilities

• Develop a deep understanding of our cloud management platform and client needs.
• Maintain knowledge of customers and coordinate with vendor teams to show value and growth opportunities.
• Manage customer-related support escalations to resolution and ensure high satisfaction.
• Negotiate and close long-term commitments with key stakeholders balancing customer, vendor and company interests.
• Identify new workload opportunities within customers' Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of customers for ongoing reviews.
• Provide customer feedback to engineering to align product with market needs and prioritize deliverables.
• Deliver quarterly reviews with customers tracking timelines and projected cloud spending.
• Identify cost optimization opportunities within the customer cloud environment.
• Work with Cloud Vendors Sales Reps on mutual customers.

Skills

Communication

Technical aptitude

Analytical

Growth mindset

Job description

DoiT# Account Manager, US## Job DescriptionLocation Our Account Manager will be an integral part of our US Sales team. This role is based remotely in the US. Preferred in the midwest or the east coast. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state – from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers. Responsibilities Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company’s interests. Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. Identify Cost Optimization opportunities within the Customer Cloud environment Work with Cloud Vendors Sales Rep on mutual customers. Qualifications 2+ years of experience in an Account Management/Customer Success/Customer Engineering role. 3+ years experience at a technology company Strong verbal/written communication skills.. Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships. Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae. A desire to grow within the organization and continuously broaden your skill sets. A great sense of humor and enjoys having fun at work. Bonus Points Experience with AWS, GCP, or other major public clouds Experience in the FinOps Ecosystem Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications) Additional languages Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. We thought so too, but we’re here and happy we hit that ‘apply’ button. Unlimited Vacation Flexible Working Options Health Insurance Parental Leave Employee Stock Option Plan Home Office Allowance Professional Development Stipend Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team , where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. Show more Show less| Map data (C) contributorsLoading...No Records FoundSorry, no records were found. Please adjust your search criteria and try again.Maps failed to loadSorry, unable to load the Maps API.Change LocationFind awesome listings near you!