Closing Shift Lead - Lead the Night Crew

Crumbl-Cookies-Franchises-1; Salem (NH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Two weeks paid vacation

Health insurance options

One guaranteed weekend day off

50% off Crumbl products

Employee referral bonuses up to $1,000

15% tuition discount through SNHU

Leadership development and advancement

Job summary

Crumbl Cookies is seeking a confident Closing Shift Lead to own the evening shift, support the crew through the dinner rush, and ensure the store is clean, stocked, and ready to succeed the next morning.

This role emphasizes leading by example, staying calm under pressure, and taking ownership of closing tasks such as assigning stations, cash handling, and completing closing checklists. Availability for Friday and Saturday is required, with both full-time and part-time opportunities possible.

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Ability to stand for extended periods and lift up to 25 pounds.
• Availability to work closing shifts 4:00 PM–10:30 PM, including Fridays and Saturdays.
• Leadership/management experience in restaurant or retail is helpful but not required.

Responsibilities

• Lead and motivate the evening crew.
• Assign stations, delegate tasks, and keep the shift on schedule.
• Maintain cookie quality and presentation.
• Support baking, decorating, packaging, and guest service.
• Handle customer concerns with confidence and professionalism.
• Monitor food safety, cleanliness, and company standards.
• Complete closing checklists, cash-handling duties, and shift documentation.
• Coordinate cleaning, restocking, and preparation for the next morning.
• Communicate important updates to store leadership.
• Ensure the team finishes together.

Skills

Leadership

Team motivation

Communication

Problem solving

Decision making

Organization

Time management

Coaching

Customer service

Reliability

Tools

POS system

Cash handling

Job description

Crumbl Cookies is seeking a confident Closing Shift Lead to own the evening shift, support the crew through the dinner rush, and ensure the store is clean, stocked, and ready to succeed the next morning.

This role emphasizes leading by example, staying calm under pressure, and taking ownership of closing tasks such as assigning stations, cash handling, and completing closing checklists. Availability for Friday and Saturday is required, with both full-time and part-time opportunities possible.