Closing Officer

StraussGroup - Executive Search Consultants; Frederick (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

StraussGroup - Executive Search Consultants in Maryland is seeking a Closing Officer to manage customer settlements and assist with processing customer files. You will help lead the branch office’s customer service and capture efforts.

No prior experience in the title industry is required for this opportunity, and the role focuses on strong communication, organization, and multitasking to ensure accurate settlements.

Qualifications

• 1+ years of sales or customer service experience.
• Excellent customer service skills and strong oral/written communication.
• Strong organization, attention to detail and ability to multi-task.

Responsibilities

• Contact all customers to educate them on the benefits of owners title insurance
• Contact all customers to discuss the benefits of our services with the goal of earning their settlement business
• Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures
• Create and manage customer service initiatives and provide reporting to branch/operations managers

Skills

Sales experience

Customer service

Communication skills

Job description

*No prior experience in the title industry is required for this opportunity!

As a Closing Officer, you will be responsible for managing customer settlements and assisting with the processing of customer files. You will also contribute to the success of our business and impact our customers by leading the branch office’s customer service and customer capture efforts.

Primary Responsibilities

• Contact all customers to educate them on the benefits of owners title insurance
• Contact all customers to discuss the benefits of our services with the goal of earning their settlement business
• Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures
• Create and manage customer service initiatives and provide reporting to branch/operations managers

Qualifications

• 1+ years of sales or customer service experience
• Excellent customer service skills and strong oral/written communication skills
• Strong organization skills, attention to detail and the ability to multi-task