Closing Officer

StraussGroup - Executive Search Consultants; Dumfries (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

StraussGroup - Executive Search Consultants is seeking a Closing Officer to lead customer service at the branch and drive settlement-related activities. You will educate customers on title insurance and advance our settlement business by engaging clients and managing settlements with precision.

Your role requires strong communication, organizational skills, and a customer-focused approach to help grow the branch’s client base and ensure accurate processing of documents.

Qualifications

• 1+ years of sales or customer service experience.
• Excellent customer service skills and strong oral/written communication skills.
• Strong organization skills, attention to detail and the ability to multi-task.

Responsibilities

• Contact all customers to educate them on the benefits of owners title insurance.
• Contact all customers to discuss the benefits of our services with the goal of earning their settlement business.
• Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures.
• Create and manage customer service initiatives and provide reporting to branch/operations managers.

Skills

Sales experience

Customer service

Communication skills

Organizational skills

Attention to detail

Job description

As a Closing Officer, you will be responsible for managing customer settlements and assisting with the processing of customer files. You will also contribute to the success of our business and impact our customers by leading the branch office’s customer service and customer capture efforts.

Primary Responsibilities

• Contact all customers to educate them on the benefits of owners title insurance
• Contact all customers to discuss the benefits of our services with the goal of earning their settlement business
• Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures
• Create and manage customer service initiatives and provide reporting to branch/operations managers

Qualifications

• 1+ years of sales or customer service experience
• Excellent customer service skills and strong oral/written communication skills
• Strong organization skills, attention to detail and the ability to multi-task